VisionPLUS Support Specialist

1 week ago

Singapore beBeeEngineering Full time

Job Description

We are seeking an experienced Production Support Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance for our VisionPLUS 10 (Flex) system.

Key Responsibilities:

  • Provide timely and effective technical support to ensure the smooth operation of the system.
  • Maintain and troubleshoot the system, including identifying and resolving issues related to hardware, software, and network connectivity.
  • Collaborate with cross-functional teams to resolve complex technical issues and implement process improvements.
  • Develop and maintain documentation on system configuration, troubleshooting procedures, and other relevant information.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 3-5 years of experience in a similar L1 support role, preferably in banking or card systems.
  • Strong understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS.
  • Experience with Microfocus environment (Flex), including Linux commands, WinSCP, Putty, DMC, Scheduler for Open Technologies.
  • Knowledge of SQL/DB2 and log analysis.
  • Excellent communication and customer service skills.
  • Experience with ITSM tools such as ServiceNow or Remedy.
  • Knowledge of ITIL practices is a plus.

Benefits

This is a great opportunity to work in a dynamic team environment with excellent benefits.

Key Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive team environment.

Others

As a Production Support Engineer, you will have the opportunity to work closely with clients onsite team and contribute to the broader support structure involving 24x7 coverage for over 50 applications.

Scope:

The role involves supporting VisionPLUS 10 (Flex) modules including CMS, FAS, TRAMS, MBS, ITS, among others.

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