VisionPLUS Production Support Specialist

1 week ago

Singapore beBeeEngineer Full time $60,000 - $100,000
Job Title:
Production Support Engineer (VisionPLUS)

Key Responsibilities:
  • Monitor application and batch job alerts related to VisionPLUS.
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS-related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Requirements:
  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good To Have
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have

The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The support team works closely with client onsite team.

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