VisionPLUS 10 Production Support Specialist

1 week ago

Singapore beBeeProduction Full time $90,000 - $120,000
Production Support Role Overview

The role of Production Support Engineer plays a critical part in monitoring, troubleshooting, and resolving issues across various modules.

Key Responsibilities:

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support release deployments and patching activities.
  • Prepare incident reports.
  • Act as the primary point of contact for VisionPLUS 10-related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Required Skills & Experience:

  • 2-5 years of experience in support roles, preferably in banking or card systems.
  • Understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is essential.
  • Experience with Microfocus environment (Flex) – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies.
  • Familiarity with SQL/DB2 and log analysis – Beneficial.
  • Strong communication and customer orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy).
  • Knowledge of ITIL practices beneficial.

Operational Context:

The role forms part of a broader support structure involving 24x7 coverage for over 50 applications. The support team works closely with onsite clients based in Hyderabad, focusing on VisionPLUS 10 (Flex) modules including CMS, FAS, TRAMS, MBS, ITS, and others.

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