VisionPLUS 10 Technical Support Specialist

1 week ago


Singapore beBeeTechnical Full time $80,000 - $120,000
Job Title: Production Support Specialist

The successful candidate will provide high-quality technical support for the VisionPLUS 10 system. This role is responsible for troubleshooting and resolving issues related to application and batch job alerts.

  • Conduct regular health checks and validations across modules such as CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets in a timely manner.
  • Provide quick fixes and workarounds for known issues.
  • Maintain accurate documentation and knowledge base for recurring issues.
  • Educate users on system operations and troubleshoot complex problems.
  • Collaborate with development, infrastructure, and vendor teams to resolve issues efficiently.
  • Support monthly release deployments and patching activities.
  • Prepare detailed reports and communicate effectively with stakeholders.

The ideal candidate will have experience in L1 support roles, preferably in banking or card systems, and a solid understanding of VisionPLUS 10 architecture and core modules.

Required skills include JCL, COBOL, VSAM, CICS, Microfocus environment (Flex), Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies, SQL/DB2, and log analysis.

Strong communication and customer service orientation are essential for this role.



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