VisionPLUS 10 Technical Solutions Specialist

1 week ago


Singapore beBeeFlexibility Full time $80,000 - $120,000

Job Title: VisionPLUS 10 Flex Support Specialist

About the Role

We are seeking an experienced professional to fill the position of VisionPLUS 10 Flex Support Specialist. The successful candidate will be responsible for monitoring application and batch job alerts related to VisionPLUS 10 (Flex), performing daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.

Main Responsibilities
  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex)
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc
  • Handle initial triage of incidents and user tickets
  • Provide quick fixes and workarounds for known issues
  • Maintain SOP documentation and knowledge base for recurring issues
  • Evaluate complex problems and escalate them to L2/L3 teams
  • Coordinate with development, infrastructure, and vendor teams
  • Support monthly release deployments and patching activities
  • Prepare RCA and incident reports
Requirements

The ideal candidate will have a strong understanding of VisionPLUS 10 (Flex) and experience in IT support or related field. Key qualifications include:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with batch job monitoring and alert management
  • Familiarity with database administration and query languages
Benefits

This is a unique opportunity to join our team and contribute to the success of our organization. Benefits include:

  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • A competitive salary and benefits package


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