dynaTrace software GmbH | Principal Professional Services Consultant
21 hours ago
Your role at Dynatrace
The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings. This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer-facing post-sales teams. The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings. There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.
The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace. The scope of post-sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.
Responsibilities:
Develop strong, trust-based relationships with product sales and post-sales teams.
Work with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach.
Mature the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions.
Develop relationships with Partners and deliver associated success strategies considering partner positioning.
Deliver a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated. Ensure important information such as customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
Deliver post-sales offering and positioning enablement to the product sales organization.
Participate in RFP responses to customers addressing post-sales topics.
Track and own service sales forecast, pipeline, and opportunity hygiene. Report on a frequent basis to track both productivity and performance.
Identify opportunities and collaborate with the global team to optimize and automate as much manual process as possible when selling service solutions.
Work collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams. Provide input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning.
Provide unique skills and perspectives to cross-train team member peers.
Track and review regional post-sales revenue targets.
Travel Requirements:
Occasional travel to client locations, Dynatrace offices, and Dynatrace events may be required.
What will help you succeed
Required Skills:
8+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering/testing, DevSecOps or SDLC operations.
Prior experience driving $5M+ in annual service bookings.
4+ years experience in positioning and selling consulting and professional services based on business need and a professional services portfolio.
Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT.
Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects.
Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions.
Strong coordination capabilities with excellent organizational/time management skills.
Strong communication skills with a passion to learn new technology and deliver successful customer outcomes.
Solid presentation and writing skills as well as experience with creating professional proposals and deliverables.
Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP).
Desired Experience:
Ideal candidates will have 5+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience.
5+ Years working in a Partner Channel situation with Software Vendors, Systems Integrators, etc.
Project management, program management, and/or engagement management experience.
Dynatrace Product Certification.
Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
#J-18808-Ljbffr
-
Service Solutions Director
2 weeks ago
Singapore dynaTrace software GmbH Full timeThe Service Solutions Director isresponsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings. This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer...
-
Senior customer success engineer
4 weeks ago
Singapore DynaTrace Software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...
-
Service solutions director
1 week ago
Singapore Dynatrace Full timeDynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud...
-
Service Solutions Director
1 week ago
Singapore Dynatrace Full timeDynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud...
-
Enterprise Expansion Account Professional
1 month ago
Singapore Dynatrace Full timeWe are seeking a highly skilled Enterprise Expansion Account Executive to join our team at Dynatrace.Job DescriptionThis is a unique opportunity to focus on new revenue sales across a dedicated named account list of enterprise customers. As an Enterprise Expansion Account Executive, you will be responsible for managing 5-8 existing customer accounts and...
-
Singapore Dynatrace Full timeWe are seeking a highly motivated and results-driven Dedicated Enterprise Sales Expansion Professional to join our team at Dynatrace.Job SummaryThe ideal candidate will have a proven track record in enterprise software sales, with a strong focus on new revenue growth and account expansion.About the RoleIn this critical position, you will be responsible for...
-
Singapore Dynatrace Full timeAbout the RoleWe are seeking a highly skilled Dynamic Solutions Engineer to join our team and work with global enterprise customers. As a key member of our account team, you will be responsible for building and maintaining strategic relationships with our largest and most complex customers.As a Senior Customer Success Engineer, your primary focus will be on...
-
Singapore Dynatrace Full timeAbout DynatraceDynatrace is a leading provider of unified observability and security solutions, empowering businesses to modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.Salary and BenefitsWe offer a competitive salary package designed to recognize and reward performance, along with a...
-
Technical Support Specialist
1 month ago
Singapore Dynatrace Full timeAbout the RoleThe IT Support Engineer I at Dynatrace provides technical services to employees worldwide through various media. This role requires strong technical analysis and problem-solving skills, and the ability to operate autonomously to implement proactive customer technical solutions.ResponsibilitiesManage end-to-end Incident, Service Request and...
-
Sales Development Representative
1 month ago
Singapore Dynatrace Full timeJob DescriptionWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at Dynatrace. As a critical part of our go-to-market team, you will be the first point of contact for potential customers and will work closely with marketing and account executives to identify and qualify opportunities.You will be...
-
Renewal Process Manager
4 weeks ago
Singapore Dynatrace Full timeJob Title: Renewal Process ManagerAbout the JobWe are seeking a highly skilled Renewal Process Manager to join our team at Dynatrace.This is an exciting opportunity for a motivated individual to drive business growth by ensuring seamless renewal processes for our customers.About UsDynatrace is a market leader in software performance monitoring, trusted by...
-
Business Development Representative
4 weeks ago
Singapore Dynatrace Full timeAbout DynatraceWe are a market share leader and a 13x magic quadrant leader, investing more in R&D than some of our competitors' total revenue. Our cutting-edge solutions provide market-leading customer value and quick adoption.As a Sales Development Representative at Dynatrace, you will be a critical part of our go-to-market team and the first interaction...
-
Software Development Expert
2 weeks ago
Singapore MSD INTERNATIONAL GMBH (SINGAPORE BRANCH) Full timeJob DescriptionWe are seeking a talented Full Stack Developer to join our team at MSD International GmbH (Singapore Branch). As a Full Stack Developer, you will play a crucial role in developing and delivering innovative products and services that save and improve lives.The ideal candidate will have a strong background in software development, with expertise...
-
Software Solutions Consultant
2 months ago
Singapore JONDAVIDSON PTE. LTD. Full timeRoles & ResponsibilitiesYour role as a Software Solutions Consultant - Applications is to support the company’scustomers in their digitalization journey. You will utilize industry leading monitoring solutions toanalyze and evaluate our customer’s IT environment, provide recommendations, and help themachieve business success by transforming technical...
-
Principal Biomedical Research Scientist
2 weeks ago
Singapore MSD INTERNATIONAL GMBH (SINGAPORE BRANCH) Full time**About Us**MSD International GmbH (Singapore Branch) is a global leader in the research-intensive biopharmaceutical industry, committed to providing innovative solutions for today and tomorrow.We are seeking a highly skilled Principal Biomedical Research Scientist to join our Target Biology & Screening team at our state-of-the-art research laboratory in...
-
Chief Software Architect
2 weeks ago
Singapore MSD INTERNATIONAL GMBH (SINGAPORE BRANCH) Full timeJob OverviewSenior Software Engineer (Full Stack) at MSD International GmbH (Singapore Branch)We are seeking a skilled Full Stack Software Engineer to join our Central Software Engineering team in Singapore. This role involves developing various web applications for our business, collaborating with cross-functional agile teams, and contributing to...
-
Principal Software Engineer
2 weeks ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeJob Title: Principal Software EngineerWe are seeking a skilled and experienced Principal Software Engineer to join our team in Singapore.About the Role:This is a key position that requires strong technical expertise and leadership skills to lead software development projects from conception to delivery.The ideal candidate will have extensive experience in...
-
Lead Full Stack Software Developer
1 week ago
Singapore MSD INTERNATIONAL GMBH (SINGAPORE BRANCH) Full timeMSD International GmbH (Singapore Branch) is seeking a skilled Senior Software Engineer to join our team in Singapore. With a strong focus on software engineering principles and best practices, this role offers the opportunity to develop various web applications for our business within the pharmaceutical industry.The ideal candidate will have a minimum of 4...
-
Quantum Computing Research Specialist
4 weeks ago
Singapore TechBiz Global GmbH Full timeAbout TechBiz Global GmbHA leading recruitment and software development company, TechBiz Global GmbH offers IT recruitment, outstaffing, outsourcing, software development, and consulting services with a focus on business success.Headquartered in Germany, the company has clients worldwide, serving diverse industries with expertise in rapid growth and IT...
-
Principal Consultant
4 days ago
Singapore DNV Germany Holding GmbH Full timeAbout Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing...
