Renewal Process Manager

4 days ago


Singapore Dynatrace Full time

Job Title: Renewal Process Manager

About the Job

We are seeking a highly skilled Renewal Process Manager to join our team at Dynatrace.

This is an exciting opportunity for a motivated individual to drive business growth by ensuring seamless renewal processes for our customers.

About Us

Dynatrace is a market leader in software performance monitoring, trusted by over half of Fortune's Top 100 companies. We invest heavily in research and development, leveraging AI and machine learning technology to provide unparalleled customer value.

Our innovative solutions empower businesses to deliver exceptional digital experiences, driving revenue growth and customer satisfaction.

Your Role

You will be responsible for managing and tracking the entire renewal process, coordinating with Sales, Finance, and other stakeholders to ensure timely and effective renewals.

Key responsibilities include:

  • Generating and sending quotes 120 days in advance that meet contractual requirements
  • Engaging customers in value discussions, building relationships with key stakeholders to aid on-time renewals
  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
  • Providing information to internal and external customers regarding quotes, reinstatements, co-terminations, and contract consolidations

Requirements

To succeed in this role, you will need:

  • Experience working with software renewals
  • Proven ability to assess, manage, and operate effectively in a time-sensitive environment
  • Strong organizational skills, including detailed record-keeping and excellent communication skills

Desired Skills

Possession of desired skills and competencies is advantageous:

  • Mandarin/Cantonese spoken and written
  • Knowledge of Dynatrace software products and licensing

Benefits

We offer a competitive compensation package and benefits, including a salary range of $80,000 - $110,000 per annum, depending on location and experience.

About Dynatrace

We're an equal opportunity employer, embracing diversity and inclusivity. Our global team thrives on the diversity of talents, values, ideas, and expertise. Join us in shaping the future of digital experience monitoring


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