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IT CRM Business Analyst
1 week ago
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
The
IT CRM Business Analyst for JPAC
(Asia-Pacific)
is a key member of the
Global IT Commercial & Digital team , reporting to the
Global IT Commercial & Digital CRM Service Owner . This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Key Responsibilities
Serve as the primary strategic liaison for clients regarding
Veeva CRM, Network, and Align , fostering strong relationships with both
local business stakeholders
and the
Global IT team .
Identify and analyze business needs and challenges, translating them into
detailed Veeva requirements or user stories
for review in the global governance process.
Provide expert consultation and support to
local users , ensuring they maximize the value of
Veeva solutions
in achieving their commercial objectives.
Maintain
data integrity
within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
Review, monitor, and document
integrations with external systems
(e.g., McKesson, Knipper) to ensure seamless operations.
Manage
Veeva Align configurations , including
territory adjustments
and
Multi-Channel Cycle Plan (MCCP) setup
based on business needs.
Oversee
sample lot management
within Veeva and provide administrative support for the
Sample Module .
Act as the
local representative
for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
Investigate and resolve
user-reported system issues , minimizing disruptions to business operations.
Provide
on-site support
to the sales team during
National Sales Meetings .
Conduct
data cleanup and maintenance , supporting the
global governance framework
for system integrity.
Support
CommEx/CommOps in establishing new connections
with other brands or business units.
Requirements:
5+ years of relevant experience in CRM (Veeva or Salesforce)
Ability to communicate well, excellent organizational and follow-through skills with the ability to prioritize.
Strong analytical skills to research and resolve discrepancies.
Ability to streamline processes and provide recommendations for prospective initiatives.
Proven experience in Salesforce and Veeva Modules administration.
Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
Ability to work independently and collaboratively with cross-functional teams.
Strong communication skills and the ability to provide support and training to users.
Attention to detail and analytical skills to identify areas for improvement and optimize systems.
Experience in SQL & data loading.
Next Steps
Initial Screening:
A virtual conversation with our recruiter.
Manager Interview:
A virtual meeting with the hiring manager.
Final Panel:
A panel discussion with the extended team.
Our people make a difference
At Galderma, we celebrate diversity and value every team member's unique contributions. Professionalism, collaboration, and a supportive ethos create an environment where individuals thrive and excel. Join us to make a meaningful impact and grow your career in a place where people truly matter.
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