It crm business analyst

3 days ago


Singapore Galderma Full time

The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Key Responsibilities
Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
Review, monitor, and document integrations with external systems (e.g., Mc Kesson, Knipper) to ensure seamless operations.
Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
Provide on-site support to the sales team during National Sales Meetings.
Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
Support Comm Ex/Comm Ops in establishing new connections with other brands or business units.
Requirements
5+ years of relevant experience in CRM (Veeva or Salesforce).
Ability to communicate well, excellent organizational and follow-through skills with the ability to prioritize.
Strong analytical skills to research and resolve discrepancies.
Ability to streamline processes and provide recommendations for prospective initiatives.
Proven experience in Salesforce and Veeva Modules administration.
Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
Ability to work independently and collaboratively with cross-functional teams.
Strong communication skills and the ability to provide support and training to users.
Attention to detail and analytical skills to identify areas for improvement and optimize systems.
Experience in SQL & data loading.
#J-18808-Ljbffr



  • Singapore Galderma (S) Pte Ltd Full time

    The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system...


  • Singapore GALDERMA SINGAPORE PRIVATE LIMITED Full time

    The IT CRM Business Solutions Expert role at Galderma Singapore Private Limited is a critical position that requires strong analytical skills, excellent communication abilities, and in-depth knowledge of Veeva CRM and Salesforce. The successful candidate will play a key function in supporting the company's global IT commercial and digital team by ensuring...

  • Business Analyst

    2 days ago


    Singapore MALTEM ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesMaltem Singapore is currently seeking a Business Analyst (CRM Focused) for a Wealth Management Client to Support the DealCloud Customer Relationship Management project.Responsibilities:Build and support SaaS configurations in the Customer Relationship Management Domain. Support Business Lead to facilitate and elicit requirements from...

  • SAP CRM

    3 days ago


    Singapore KRIS INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Main support for field service engineers and business administrators both in SAP CRM and ECC, along with web-based applications. Attend field service business operations and strategic planning meetings to gain insight to issues and future needs. Work closely with field service business to determine business...

  • Business Analyst

    3 days ago


    Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Roles & Responsibilities· Must have minimum 5-8 years of experience as a Business Analyst· Experience in Treasury or banking projects.· Delivered medium and/or large scale projects from project inception through the entire project life cycle· Hands on experience in migration activities of a front to back programme, multi system integration, upgrade of...


  • Singapore Maltem Asia-Pacific Full time

    Job Description:Senior Business Analyst Role OverviewThe Senior Business Analyst will be responsible for leading the Product Management team to develop and implement middle-to-back office capabilities for private market processes, including deal execution, transaction booking, and valuations. The role requires a strong understanding of investment business...


  • Singapore QUESSCORP SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are currently seeking a skilled and experienced Business System Analyst with 3+ years of experience in the respective field. The ideal candidate will have a strong understanding of business requirements and system capabilities, with a focus on software development. The role requires extensive knowledge of Enterprise Resource...


  • Singapore KPMG SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe invite highly motivated and detail-oriented professionals to join our growing Customer practice. Customer outcomes are pivotal to achieving sustainable growth for businesses in today's dynamic market. Our Customer practice helps clients across industries acquire, grow and extend their relationships with customers, with a focus on...


  • Singapore This is an IT support group Full time

    About Us:We are ABeam Consulting, a leading provider of management consulting services. Our company culture emphasizes collaboration, growth, and development. We believe that our employees are our greatest asset and strive to create a supportive and empowering work environment. Our industry team is working tirelessly to bring more solutions to the banking...


  • Singapore RESOURCE HUNT PTE. LTD. Full time

    Roles & ResponsibilitiesThe candidate is expected to have strong expertise in software design and development, experience in area of client onboarding as well as knowledge of Microsoft Dynamics.The MS Dynamics CRM Engineer will be responsible for migration of Bank of Singapore CRM applications from Dynamics CRM 2011 & 2015 to Dynamics 365 deployed on premise...


  • Singapore GALDERMA SINGAPORE PRIVATE LIMITED Full time

    Galderma Singapore Private Limited seeks an experienced CRM System Integration Manager to join its global IT commercial and digital team. As a key member of the team, the successful candidate will play a critical function in supporting the company's CRM system, ensuring seamless integration and optimal user experience.The ideal candidate will serve as the...

  • Business Analyst

    1 week ago


    Singapore AVEPOINT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOverviewAvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.What will you be doing?The Business Analyst analyzes business processes and applicable automated systems and develops As-Is and To-Be descriptions. This individual leads requirements gathering and...


  • Singapore RANDSTAD PTE. LIMITED Full time

    Roles & ResponsibilitiesTo apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gwZfs7rDExposure to latest technology (Company undergoing cloud transformation) Leadership role (managing a team inhouse)About the companyOur client is the market leader in their industry. As part of...

  • CRM Manager

    3 weeks ago


    Singapore KULICKE & SOFFA PTE. LTD. Full time

    Roles & ResponsibilitiesOverview:Reporting to the Senior Manager, ERP this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the...

  • CRM Manager

    3 weeks ago


    Singapore KULICKE & SOFFA PTE. LTD. Full time

    Roles & ResponsibilitiesOverview:Reporting to the Senior Manager, ERP this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the...


  • Singapore Maltem Asia-Pacific Full time

    Job Details:This Senior Business Analyst role is responsible for leading the Product Management team in developing and implementing middle-to-back office capabilities for private market processes. The ideal candidate will have a strong understanding of investment business domain and experience in product management and agile methodology.Responsibilities and...

  • Business Analyst

    7 days ago


    Singapore VISEO Full time

    VISEO is looking for a talented Business Analyst - Salesforce Ecosystem to contribute to our team. As a Business Analyst, you will play a crucial role in driving the adoption of Salesforce solutions across various departments within the organization.Responsibilities:Work closely with stakeholders to understand their needs and develop actionable plans to...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:CRM Implementation DeveloperJD:Responsibilities:• Analyzing business requirements and functional specifications, performing gap analysis between existing and required solution and to develop the solution within the bank's software development framework and policies.• Work with project manager, Business Analyst and test...

  • Business Analyst

    7 days ago


    Singapore Client of SolveCube Full time

    Direct message the job poster from Client of SolveCube Partner & Director - SolveCube - An AI Marketplace Platform for Talent Solutions SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East...


  • Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate...