IT CRM Business Analyst
13 hours ago
The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Key Responsibilities
Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations.
Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
Provide on-site support to the sales team during National Sales Meetings.
Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
Support CommEx/CommOps in establishing new connections with other brands or business units.
Requirements
5+ years of relevant experience in CRM (Veeva or Salesforce).
Ability to communicate well, excellent organizational and follow-through skills with the ability to prioritize.
Strong analytical skills to research and resolve discrepancies.
Ability to streamline processes and provide recommendations for prospective initiatives.
Proven experience in Salesforce and Veeva Modules administration.
Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
Ability to work independently and collaboratively with cross-functional teams.
Strong communication skills and the ability to provide support and training to users.
Attention to detail and analytical skills to identify areas for improvement and optimize systems.
Experience in SQL & data loading.
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