IT CRM Business Analyst

3 days ago


Singapore GALDERMA SINGAPORE PRIVATE LIMITED Full time

The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Key Responsibilities
Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations.
Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
Provide on-site support to the sales team during National Sales Meetings.
Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
Support CommEx/CommOps in establishing new connections with other brands or business units.
Requirement :
5+ years of relevant experience in CRM (Veeva or Salesforce)
Ability to communicate well, excellent organizational and follow-through skills with the ability to prioritize.
Strong analytical skills to research and resolve discrepancies.
Ability to streamline processes and provide recommendations for prospective initiatives.
Proven experience in Salesforce and Veeva Modules administration.
Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
Ability to work independently and collaboratively with cross-functional teams.
Strong communication skills and the ability to provide support and training to users.
Attention to detail and analytical skills to identify areas for improvement and optimize systems.
Experience in SQL & data loading
#J-18808-Ljbffr


  • Business Analyst

    4 days ago


    Singapore Spearing Executive Search Full time

    About the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions. Responsibilities:...


  • Singapore Galderma S.A. Full time

    Job DescriptionThe IT CRM Business Analyst will play a critical role in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.Responsibilities:Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align,...


  • Singapore Investment Analyst Association, Inc. Full time

    About the RoleWe are seeking a skilled Compliance and Control Business Analyst to join our team at the Investment Analyst Association, Inc. As a key member of our organization, you will play a vital role in ensuring the effective operation of our business.Key Responsibilities:Develop and implement strategies to improve KYC and onboarding...


  • Singapore GALDERMA SINGAPORE PRIVATE LIMITED Full time

    The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system...

  • Business Analyst

    4 days ago


    Singapore Johnson and Johnson Full time

    Job Number: 5486External Description: Business Analyst (Contract Role)Company Description Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical, and medical device segments. They have an annual turnover of US$70 billion, with more than 125,000 employees across 60 countries and a heritage of more than 130...


  • Singapore Galderma S.A. Full time

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...

  • Crm executive

    4 days ago


    Singapore This Is An IT Support Group Full time

    The Customer Relationship Management Executive will play a key role in realising the organisation’s CRM strategy. The individual is responsible for implementing programs and processes designed to enhance customer engagement and deliver an overall positive customer experience. Job Responsibilities Manage CRM calendar and conceptualise marketing campaigns...

  • Fp&a analyst

    4 days ago


    Singapore This Is An IT Support Group Full time

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or...


  • Singapore Galderma S.A. Full time

    About This RoleThis key position plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.Key Responsibilities:Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering...


  • Singapore PRISM+ Full time

    About PRISM+We aim to make cutting-edge products accessible to everyone at an affordable price. Our mission is to innovate and grow together with our customers.Key ResponsibilitiesYou will be responsible for:Owning CRM-related channels and developing effective strategiesDesigning a customer lifecycle ecosystem that fosters long-term relationshipsCreating...

  • Crm manager

    4 days ago


    Singapore KULICKE & SOFFA PTE. LTD. Full time

    Overview: Reporting to the Senior Manager, ERP, this position is responsible for providing vision, leadership, planning, project coordination, and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the system. As a...


  • Singapore KULICKE & SOFFA PTE. LTD. Full time

    Overview:KULICKE & SOFFA PTE. LTD.As a senior manager, you will lead the development of a cost-effective Customer Relationship Management (CRM) system while facilitating efficient operations to meet current and future business needs.You will work closely with customer service teams to manage CRM implementation and reporting analysis. Collaborate with...

  • CRM Analyst

    4 days ago


    Singapore Traveloka Group Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Plan and execute CRM and loyalty engagements, campaign planning, launch strategy, and ongoing optimization. Measure, monitor, evaluate and refine CRM programs to improve the efficiency and effectiveness of marketing campaigns and increase revenue. Manage...

  • Regional CRM Manager

    21 hours ago


    Singapore This Is An IT Support Group Full time

    About the RoleThis Is An IT Support Group is looking for a Regional CRM Manager to lead our APAC region's CRM efforts. As a seasoned marketing professional, you will be responsible for developing and executing CRM strategies that drive customer engagement and brand loyalty.Responsibilities:• Collaborate with cross-functional teams to develop and execute...


  • Singapore ACCA Careers Full time

    About the Role: We are seeking a Business Requirements Analyst to join our team. In this role, you will gather and document business requirements, aligning stakeholders to ensure that business requirements are adequately captured. You will develop test scripts and conduct user acceptance testing, validating system functionality and usability from an end-user...


  • Singapore Asurion Full time

    The Technology Business Process Analyst will play a crucial part in shaping the future of business at Asurion.This role involves working closely with stakeholders to understand and analyze business needs for typical CRM, SCM, and Web applications.Key responsibilities include conducting research and discovery sessions, coordinating with development teams...


  • Singapore KPMG SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe invite highly motivated and detail-oriented professionals to join our growing Customer practice. Customer outcomes are pivotal to achieving sustainable growth for businesses in today's dynamic market. Our Customer practice helps clients across industries acquire, grow and extend their relationships with customers, with a focus on...

  • Business Analyst

    2 days ago


    Singapore AVEPOINT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOverviewAvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.What will you be doing?The Business Analyst analyzes business processes and applicable automated systems and develops As-Is and To-Be descriptions. This individual leads requirements gathering and...


  • Singapore RESOURCE HUNT PTE. LTD. Full time

    Roles & ResponsibilitiesThe candidate is expected to have strong expertise in software design and development, experience in area of client onboarding as well as knowledge of Microsoft Dynamics.The MS Dynamics CRM Engineer will be responsible for migration of Bank of Singapore CRM applications from Dynamics CRM 2011 & 2015 to Dynamics 365 deployed on premise...


  • Singapore KULICKE & SOFFA PTE. LTD. Full time

    About the PositionWe are looking for a highly experienced Senior CRM Enterprise Application Manager to lead our team in delivering innovative solutions leveraging the CRM platform.ResponsibilitiesWork closely with customer service teams to manage the implementation of CRM.Provide regular and ad-hoc reporting to support operational excellence.Lead a team of...