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Guest Relations Ambassador
2 months ago
Job Summary
LE JARDIN FORT CANNING PTE. LTD. is seeking a skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.
Key Responsibilities
- Guest Relations
- Develop and implement strategies to improve the quality of service and product offered to guests
- Monitor customer satisfaction and provide suggestions for improvements
- Coordinate with other departments to ensure a smooth guest experience
- Customer Service
- Warmly greet guests upon their arrival
- Handle and resolve customer complaints in a timely and professional manner
- Assist customers with inquiries about services and facilities
- Training and Development
- Train staff members on customer service skills and company policies
- Customer Care
- Organize and manage customer care programs and events to enhance brand image and customer loyalty
Requirements
- Customer Relations Executive or similar experiences
- F&B experiences before