Multi-Channel Support Expert

1 week ago

Singapore beBeeCustomerSupport Full time $4,800 - $7,200

Job Title: Multi Channel Helpdesk Specialist

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This role is focused on providing exceptional customer support across multiple channels. You will be responsible for managing customer inquiries, resolving issues in a timely and efficient manner, and working closely with cross-functional teams to enhance service quality and operational efficiency.

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Key qualifications for this position include a strong background in delivery management, excellent problem-solving skills, and the ability to work under pressure. You must also possess strong communication and interpersonal skills to effectively interact with clients and team members.

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The ideal candidate will have a keen attention to detail, a commitment to delivering high-quality service, and proficiency in using helpdesk software and tools to manage customer inquiries.

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In addition, you will need to display a proactive approach to identifying and addressing potential issues before they escalate, as well as maintain a customer-centric mindset prioritizing the needs and satisfaction of clients.

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A Certification Required: ITIL Foundation Certification or equivalent in service management.

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