Luxury Guest Experience Specialist

1 day ago

Singapore beBeeGuestExperience Full time $90,000 - $120,000
About the Role

We are seeking a skilled Guest Experience Team Leader to join our team. This individual will be responsible for ensuring that guests have a seamless and extraordinary stay at our property.

">Key Responsibilities:
  • Oversee and coordinate all aspects of a guest's stay experience, from anticipating their needs to exceeding their expectations.
  • Deliver warm, welcoming, and personalized service to elevate guest satisfaction and brand loyalty.
  • Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment.
  • Manage and anticipate the needs of VIP guests, ensuring personalized services and special arrangements are provided to create unforgettable moments.
Requirements:
  • Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
  • Proven experience in luxury hospitality, with a strong track record in front office or a similar role.
  • Exceptional interpersonal skills, with the ability to engage and connect with guests from diverse backgrounds.
  • Demonstrated problem-solving abilities and a proactive approach to guest satisfaction.
  • Impeccable attention to details and a passion for creating memorable guest experiences.
What We Offer
  • Career growth opportunities and a unique strong company culture.
  • Best-in-industry training and complimentary stays at Four Seasons properties (based on availability), with discounted meals.
  • Paid holidays/vacation, dental, and medical/life insurance, employee service awards/Birthday Gift, annual employee party/social, and sporting events.
  • Complimentary meals in dedicated employee restaurant.

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