Luxury Guest Experience Specialist

2 days ago

Singapore beBeeService Full time $3,000 - $4,500
Role Overview

We are seeking a highly skilled Guest Services Associate to join our team. This role is an integral part of our Guest Services Team and involves ensuring our guests have an exceptional experience from start to finish.

Your main objective will be to welcome guests, provide exceptional guest service upon check-in, during their stay, and on departure. You will work to achieve the highest level of guest satisfaction during their arrival and departure, responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with our service standards.

  • Welcome guests upon arrival and departure according to our standards and procedures.
  • Manage guests' luggage to their room for arrivals and departures.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assist guests in all inquiries in connection with hotel services, hours of operations, key personnel, in-house events, directions, major city attractions and events etc.
  • Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone;
  • Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
  • Report to the Duty Manager for further follow-up when necessary.
Requirements

To succeed in this role, you will need:

  • One year of relevant experience within the luxury industry (considered an asset).
  • Good organisational skills, ability to prioritise workload and handle pressure.
  • Pleasant disposition with strong interpersonal and communication skills.
  • Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences.
  • Note: due to work visa restrictions, position is open to Singaporeans only.
Benefits

This role offers:

  • Career growth opportunities.
  • A unique culture built on mutual respect.
  • Best-in-industry training.
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
  • Paid holidays/vacation.
  • Dental and medical/life insurance.
  • Employee service awards/Birthday Gift.
  • Annual employee party/social and sporting events.
  • Complimentary meals in dedicated employee restaurant.
Schedule & Hours

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

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