Luxury Guest Experience Specialist

2 days ago

Singapore beBeeHospitality Full time $40,000 - $80,000
Senior Butler/Butler

The role of a Senior Butler/Butler is at the forefront of delivering exceptional guest service experience. With a wide range of responsibilities from pre-arrival to departure, this position requires a deep understanding of hotel operations and the ability to anticipate guests' needs.

  • Establish personal connections with guests and take ownership of their experience.
  • Stay abreast of events and activities in the city that interest guests.
  • Ensure special preferences are taken into consideration and engage in bespoke destination itineraries and dining recommendations.
  • Anticipate guests' needs and wants through observations and interactions.
  • Provide service offerings such as unpacking, packing, laundry handling, and shoe-shine service.
  • Work closely with in-villa dining team and customize bar set-up and replenishment of amenities.
  • Act as a link between guests and other hotel operations, ensuring prompt, courteous, and professional service.
  • Take ownership of guest enquiries and requests, communicating promptly with respective departments.
  • Liaise with in-villa dining and housekeeping teams to ensure seamless experiences.
  • Clean and maintain Butler station.
  • Undertake ad-hoc operations tasks/projects as assigned.
  • Follow all workplace safety and security policies and procedures.
  • Participate in Corporate Social Responsibility and Sustainability initiatives.
Requirements:
  • Diploma/GCE 'O' level/Certificate in Hospitality or equivalent.
  • Minimum 2 years of hospitality experience.
  • Positive service mindset and attitude.
  • Good human relations and influencing skills.
  • Good communications (verbal and written), planning, and coordination skills.
  • Ability to work independently and take initiative.
  • Work well under pressure with good time management skills.
  • Creative and resourceful.
  • Understand the needs of international luxury travellers.
  • Possess good local hospitality market knowledge.
  • Flexible working days and hours including weekends and public holidays.

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