Luxury Guest Experience Leader

2 days ago

Singapore beBeeExcellence Full time $60,000 - $80,000

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

We know that the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

This comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries.

Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world.

We are looking for an exceptional leader to join our leadership team — someone who brings not only operational skill, but also emotional intelligence, curiosity, and a drive to elevate every guest's journey.

Job Description

As a member of our leadership team, you will guide a high-performing team, manage daily operations, and ensure that each guest interaction is seamless, personal, thoughtful, and unforgettable.

Key Responsibilities:
  • Deliver prompt, personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations
  • Handle guest concerns and special requests with confidence, discretion, and care
  • Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights
  • Accurately manage the processing of packages, messages, and mail to and from guests
Requirements

You must have a deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage.

We are seeking a leader with the ability to mentor and inspire others through service excellence and emotional intelligence.

Benefits
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant
Schedule & Hours

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays.

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