Guest Experience, Team Leader

2 weeks ago

Singapore Four Seasons Full time

Join to apply for the
Guest Experience, Team Leader
role at
Four Seasons .
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and creating lasting impressions through genuine connections.
Located in Singapore, Four Seasons Hotel Singapore offers personalized service to both business and leisure travelers. We have received awards such as Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific.
About the Role:
As a Guest Experience Team Leader, you will oversee all aspects of guest stays, ensuring exceptional service and memorable experiences. Your role involves coordinating guest relations, managing VIP guests, enhancing guest experiences, leading a team, resolving problems, and maintaining quality standards.
Responsibilities include:
Building relationships with guests and addressing inquiries and feedback.
Coordinating efforts across departments for special occasions.
Managing VIP and Special Attention guest relationships and preferences.
Developing innovative guest recognition programs.
Leading and inspiring the Guest Experience team.
Handling challenging situations with tact and professionalism.
Conducting evaluations and implementing improvements based on guest feedback.
Qualifications:
Bachelor's degree or Diploma in Hospitality Management, Business Administration, or related field preferred.
Proven experience in luxury hospitality, especially front office roles.
Exceptional interpersonal and communication skills.
Problem-solving skills and a proactive attitude.
Attention to detail and passion for guest service.
Familiarity with hotel management systems is a plus.
What We Offer:
Career growth opportunities
Strong company culture
Industry-leading training
Complimentary stays and discounts at Four Seasons properties
Paid holidays and insurance benefits
Employee recognition and social events
Employee meals
Schedule & Hours:
Flexible, including weekends and holidays, on a rotating shift basis.
Employment Type:
Full-time
Job Function:
Customer Service
Industries:
Travel Arrangements and Hospitality
This job posting is active and accepting applications.
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