Guest Experience Leader

2 days ago


Singapore SAFFRONS RESTAURANT PTE. LTD. Full time $13,200 - $39,600 per year

Key Responsibilities:

  • Greet guests warmly upon arrival and establish a welcoming atmosphere.
  • Act as the primary point of contact for guest inquiries, concerns, and special

requests.

  • Build positive relationships with regular and new guests to foster loyalty.
  • Monitor service quality throughout the guest journey, from arrival to

departure.

  • Handle guest feedback professionally, resolving issues promptly and

escalating when necessary.

  • Maintain high visibility in guest-facing areas to address needs proactively.
  • Collaborate with front-of-house and back-of-house teams to ensure smooth

service operations.

  • Provide training and support to team members on delivering outstanding

guest experiences.

  • Step in to assist during high-volume periods to ensure service consistency.
  • Gather customer feedback through surveys, reviews, or informal

conversations.

  • Analyze feedback trends to recommend improvements in service or

operations.

Requirements:

  • Previous experience in hospitality, customer service, or a related field;

leadership experience preferred.

  • Exceptional verbal and written communication skills; ability to engage

effectively with diverse audiences.

  • Quick thinking with the ability to resolve conflicts and handle complaints

tactfully.

  • Ability to motivate and support team members in delivering top-notch

service.

  • Adaptability to varied situations, including busy periods and challenging

guest interactions.

  • Familiarity with POS systems, and guest feedback tools is a plus.


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