Guest Experience Leader

2 days ago


Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

Key Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival todeparture.• Handle guest feedback professionally, resolving issues promptly andescalating when necessary.• Maintain high visibility in guest-facing areas to address needs proactively.• Collaborate with front-of-house and back-of-house teams to ensure smoothservice operations.• Provide training and support to team members on delivering outstandingguest experiences.• Step in to assist during high-volume periods to ensure service consistency.• Gather customer feedback through surveys, reviews, or informalconversations.• Analyze feedback trends to recommend improvements in service oroperations.Requirements: • Previous experience in hospitality, customer service, or a related field;leadership experience preferred.• Exceptional verbal and written communication skills; ability to engageeffectively with diverse audiences.• Quick thinking with the ability to resolve conflicts and handle complaintstactfully.• Ability to motivate and support team members in delivering top-notchservice.• Adaptability to varied situations, including busy periods and challengingguest interactions.• Familiarity with POS systems, and guest feedback tools is a plus.



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