Guest Experience Leader

5 days ago


Singapore SAFFRONS @ 1163 PTE. LTD. Full time

Responsibilities Greet guests warmly upon arrival and establish a welcoming atmosphere. Act as the primary point of contact for guest inquiries, concerns, and special requests. Build positive relationships with regular and new guests to foster loyalty. Monitor service quality throughout the guest journey, from arrival to departure. Handle guest feedback professionally, resolving issues promptly and escalating when necessary. Maintain high visibility in guest-facing areas to address needs proactively. Collaborate with front-of-house and back-of-house teams to ensure smooth service operations. Provide training and support to team members on delivering outstanding guest experiences. Step in to assist during high-volume periods to ensure service consistency. Gather customer feedback through surveys, reviews, or informal conversations. Analyze feedback trends to recommend improvements in service or operations. Requirements Previous experience in hospitality, customer service, or a related field; leadership experience preferred. Exceptional verbal and written communication skills; ability to engage effectively with diverse audiences. Quick thinking with the ability to resolve conflicts and handle complaints tactfully. Ability to motivate and support team members in delivering top-notch service. Adaptability to varied situations, including busy periods and challenging guest interactions. Familiarity with POS systems, and guest feedback tools is a plus. #J-18808-Ljbffr



  • Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loaded Guest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...


  • Singapore Four Seasons Full time

    Join to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...


  • Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

    Key Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival todeparture.• Handle...


  • Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    A leading serviced suite in Singapore is seeking a dedicated Guest Service Team Leader to supervise front office operations and enhance guest experiences. The ideal candidate will lead a team, manage guest concerns, and ensure adherence to company standards. Strong communication and problem-solving skills are essential. A background in front office...

  • Guest Experience Agent

    10 hours ago


    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    What's the job? Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced...

  • Guest Experience

    4 days ago


    Singapore 5bc00310-6b0b-429b-a34f-82710c15228b Full time $30,000 - $36,000 per year

    Create unforgettable experiences. Lead a team. Grow with Singapore's Original Motion Art Space.About Motion Art SpaceMotion Art Space is Singapore's first and most viral motion art experience — featured by Vogue, The Straits Times, TimeOut, 98.7FM, and more. With over 1,300 five-star reviews and collaborations with global names like Rolls-Royce and Roger...


  • Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    **What’s the job?** Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...


  • Singapore MARINA PROPERTIES PRIVATE LIMITED Full time

    **At Pontiac Land, our Human Capital Vision is**: - Each individual valued, respected and contributing. _ - Each team cohesive, learning and aligned. _ - Each leader serving, coaching and modelling excellence.**Exciting benefits and opportunities await talents who join us! We seek to offer the following**: - A nurturing and team-based culture, with...


  • Singapore Resorts World Sentosa Full time

    A leading hospitality and entertainment resort in Singapore seeks an Executive, Guest Experience to oversee daily operations and provide exceptional service. The ideal candidate has a background in hospitality/business and at least 2 years of supervisory experience. Responsibilities include team leadership, operational planning, and maintaining high...