Guest Experience Leader
2 days ago
Responsibilities Greet guests warmly upon arrival and establish a welcoming atmosphere. Act as the primary point of contact for guest inquiries, concerns, and special requests. Build positive relationships with regular and new guests to foster loyalty. Monitor service quality throughout the guest journey, from arrival to departure. Handle guest feedback professionally, resolving issues promptly and escalating when necessary. Maintain high visibility in guest-facing areas to address needs proactively. Collaborate with front-of-house and back-of-house teams to ensure smooth service operations. Provide training and support to team members on delivering outstanding guest experiences. Step in to assist during high-volume periods to ensure service consistency. Gather customer feedback through surveys, reviews, or informal conversations. Analyze feedback trends to recommend improvements in service or operations. Requirements Previous experience in hospitality, customer service, or a related field; leadership experience preferred. Exceptional verbal and written communication skills; ability to engage effectively with diverse audiences. Quick thinking with the ability to resolve conflicts and handle complaints tactfully. Ability to motivate and support team members in delivering top-notch service. Adaptability to varied situations, including busy periods and challenging guest interactions. Familiarity with POS systems, and guest feedback tools is a plus. #J-18808-Ljbffr
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Guest Experience, Team Leader
3 days ago
Singapore Four Seasons Hotels Ltd Full timeGuest Experience, Team Leader page is loaded Guest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...
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Guest Experience, Team Leader
7 days ago
Singapore Four Seasons Hotels Ltd Full timeGuest Experience, Team Leader page is loaded Guest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...
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Guest Experience, Team Leader
7 days ago
Singapore Four Seasons Full timeJoin to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...
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Team Leader — Guest Experience
7 days ago
Singapore Vlocker Singapore Pte Ltd Full timeAs the Team Leader for Guest Experience, you will be the driving force behind the success of our Singapore operations. You'll lead a team of Guest Experience Specialists and IT Support Locker Maintenance, ensuring smooth daily operations, exceptional guest service, and compliance with all policies and procedures. You'll also be the go-to escalation point for...
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Guest Experience Leader
2 days ago
Singapore SAFFRONS @ 1163 PTE. LTD. Full timeKey Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere. • Act as the primary point of contact for guest inquiries, concerns, and special requests. • Build positive relationships with regular and new guests to foster loyalty. • Monitor service quality throughout the guest journey, from arrival to departure. •...
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Guest Experience Leader
2 days ago
Singapore SAFFRONS RESTAURANT PTE. LTD. Full timeKey Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival todeparture.• Handle...
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Guest Experience Agent
2 days ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full timeWhat's the job? Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced...
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Guest Services Leader
1 week ago
Singapore Holiday Inn Express Full timeAre you ready to make the **SMART** career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
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Guest Experience Associate
3 days ago
Singapore WHITE BEEHOON RESTAURANT PTE. LTD. Full time**Job Description**: - To ensure that all guests are welcomed with warmth. - To engage the guests when they are in queue to recommend our signature dishes and provide required assistance. - If there are big group of guests, let the guests know of our seating policy when they are in the queue. - To engage interested mall patrons in our promotions and to try...
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Guest Experience Agent
2 weeks ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full time**What’s the job?** Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...