Guest Services Coordinator

5 days ago

Singapore beBeeFood Full time
Job Title: Guest Services Coordinator

The role of a Guest Services Coordinator is to provide exceptional service and support to guests in a dynamic and fast-paced environment. Key responsibilities include:

1. Providing prompt and professional food and beverage service to hotel guests.
2. Assisting management with the supervision of junior team members and casual labor under their leadership/section.
3. Ensuring that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
4. Taking and recording restaurant reservations/cancellations in accordance to departmental standards.
5. Reconfirming reservations through phone calls or email on a daily basis.
6. Delivering food & beverage services in accordance to departmental standards and procedures.
7. Ensuring that all food & beverage are serve according to LQA service standard.
8. Up-selling and promoting food and beverage offers at every available opportunity in order to maximize sales revenue.
9. Cross-selling other dining venues when the outlet is full.
10. Remembering individual guest's names and their preferences to extend a personalized service.

Requirements:

Secondary / High school education
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint

Benefits:

Service-oriented mindset with an excellent eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times

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