
Senior Guest Services Coordinator
4 days ago
We are seeking a skilled and dedicated individual to fill the role of Senior Guest Services Coordinator.
The ideal candidate will be responsible for managing guest complaints, queries, and suggestions in an efficient and effective manner.
Additionally, this person will provide coaching and mentoring to team members to enhance employee engagement and resolve conflicts.
They will also ensure that team members are adequately trained and equipped with necessary tools to perform their duties.
This includes fostering teamwork and ensuring quality service through consistent communication and coordination.
The selected candidate will develop programs to improve team member engagement and align with brand service behaviors.
Furthermore, they will implement and monitor team member succession planning to ensure a robust and capable team for the future.
Key Responsibilities:- Manage guest complaints, queries, and suggestions effectively and efficiently.
- Provide coaching and mentoring to team members to enhance employee engagement and resolve conflicts.
- Ensure team members are adequately trained and equipped with necessary tools to perform their duties.
- Minimum Diploma or equivalent qualification, or 2 years of relevant experience in the Hospitality Industry.
- Proficiency in spoken and written English.
- Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
- Flexibility to work varying shift schedules, including nights, weekends, and holidays.
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Guest Services Coordinator
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Guest Services Coordinator
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Senior Guest Services Manager
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Hotel Guest Services Coordinator
1 day ago
Singapore beBeeMultitasking Full time $2,500 - $3,500Hotel Guest Services CoordinatorJob Description:The Hotel Guest Services Coordinator is a critical role that requires exceptional communication and interpersonal skills to deliver outstanding customer experiences. This position involves providing professional support to hotel guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Process...
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Senior Guest Services Agent
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Senior Guest Service Agent
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