Senior Guest Services Coordinator

4 days ago


Singapore beBeeCommunication Full time $60,000 - $72,000
Job Description:

We are seeking a skilled and dedicated individual to fill the role of Senior Guest Services Coordinator.

The ideal candidate will be responsible for managing guest complaints, queries, and suggestions in an efficient and effective manner.

Additionally, this person will provide coaching and mentoring to team members to enhance employee engagement and resolve conflicts.

They will also ensure that team members are adequately trained and equipped with necessary tools to perform their duties.

This includes fostering teamwork and ensuring quality service through consistent communication and coordination.

The selected candidate will develop programs to improve team member engagement and align with brand service behaviors.

Furthermore, they will implement and monitor team member succession planning to ensure a robust and capable team for the future.

Key Responsibilities:
  • Manage guest complaints, queries, and suggestions effectively and efficiently.
  • Provide coaching and mentoring to team members to enhance employee engagement and resolve conflicts.
  • Ensure team members are adequately trained and equipped with necessary tools to perform their duties.
Requirements:
  • Minimum Diploma or equivalent qualification, or 2 years of relevant experience in the Hospitality Industry.
  • Proficiency in spoken and written English.
  • Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
  • Flexibility to work varying shift schedules, including nights, weekends, and holidays.


  • Singapore beBeeCustomerService Full time $2,500 - $4,000

    Guest Services CoordinatorWe are seeking a highly skilled and service-oriented Guest Services Coordinator to join our Front Office Department. Your primary responsibility will be to provide exceptional guest experiences, ensuring that every stay is memorable and enjoyable.This role involves welcoming and checking in guests, managing their enquiries, and...


  • Singapore beBeeAdministrative Coordinator Full time $60,000 - $80,000

    Job Title: Senior Executive – Office Administration Roles & Responsibilities:We are seeking a detail-oriented and proactive administrative and travel coordinator to fill this critical role. This individual will be responsible for efficiently managing travel arrangements, providing general office administrative support, and assisting with travel desk...


  • Singapore beBeeGuest Full time $80,000 - $120,000

    Job Title: Guest Services ManagerAs a key member of our hotel team, the successful candidate will be responsible for overseeing the smooth operation of guest services. This includes coordinating with other departments to ensure seamless communication and ensuring that all guests have a memorable experience. Develop and implement efficient systems to manage...


  • Singapore beBeeFood Full time

    Job Title: Guest Services CoordinatorThe role of a Guest Services Coordinator is to provide exceptional service and support to guests in a dynamic and fast-paced environment. Key responsibilities include:1. Providing prompt and professional food and beverage service to hotel guests.2. Assisting management with the supervision of junior team members and...


  • Singapore beBeeGuestExperience Full time $100,000 - $130,000

    Job Title:Senior Guest Services ManagerJob Description:We are seeking an experienced and skilled Senior Guest Services Manager to join our team. As a key member of our Front Office Department, you will be responsible for overseeing the daily operations and ensuring that our guests receive exceptional service.You will work closely with our Director of Rooms...


  • Singapore beBee Guest Full time

    Hotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...


  • Singapore beBeeMultitasking Full time $2,500 - $3,500

    Hotel Guest Services CoordinatorJob Description:The Hotel Guest Services Coordinator is a critical role that requires exceptional communication and interpersonal skills to deliver outstanding customer experiences. This position involves providing professional support to hotel guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Process...


  • Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...


  • Singapore beBeeLeadership Full time $3,500 - $5,500

    Front Desk Operations Manager PositionThis role is ideal for an individual with excellent interpersonal skills, strong leadership abilities, and a passion for delivering exceptional guest experiences.The Front Office Lead will be responsible for overseeing the check-in and check-out processes for hotel guests, ensuring seamless coordination with other...


  • Singapore Marina Bay Sands Full time

    Senior Guest Service Agent - Mall Concierge Join to apply for the Senior Guest Service Agent - Mall Concierge role at Marina Bay Sands . Job Overview We are seeking a dedicated Senior Guest Service Agent - Mall Concierge to provide exceptional service to shoppers and guests at Marina Bay Sands. This role involves engaging with customers, handling enquiries,...