Senior Guest Services Coordinator

3 days ago

Singapore beBeeLeadership Full time $3,500 - $5,500
Front Desk Operations Manager Position

This role is ideal for an individual with excellent interpersonal skills, strong leadership abilities, and a passion for delivering exceptional guest experiences.

The Front Office Lead will be responsible for overseeing the check-in and check-out processes for hotel guests, ensuring seamless coordination with other departments to provide a high level of satisfaction.

Main Responsibilities:

  • Initiate effective communication and coordination within the Front Office and other departments.
  • Manage room assignments based on forecasted occupancy, VIP stays, group check-ins, and special requests.
  • Encourage a sales-driven attitude among team members, ensuring they are aware of resort-wide sales opportunities.
  • Maintain confidentiality of all guests and business practices.

Required Skills and Qualifications:

  • A minimum Diploma in Hotels/Hospitality Management or its equivalent.
  • A minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
  • Strong time management, problem-solving, and multitasking skills.
  • Knowledge of supervisory functions like staff rostering, room assignment, requisition orders, basic training, and coaching.
  • Able to perform shift work, including weekends and public holidays.
  • Ability to use Microsoft Office applications - Word, Excel, PowerPoint.

Benefits:

This role offers an excellent opportunity to develop your skills and expertise in a dynamic environment. You will have the chance to work with a talented team and contribute to delivering exceptional guest experiences.

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