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Hotel Guest Services Coordinator
3 weeks ago
Job Description:
The Hotel Guest Services Coordinator is a critical role that requires exceptional communication and interpersonal skills to deliver outstanding customer experiences. This position involves providing professional support to hotel guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Process guest reservations efficiently, confirming room rates and availability according to guest preferences;
- Manage guest check-in procedures, reviewing registration information, and assigning rooms based on guest preferences;
- Respond to guest inquiries through incoming calls, following up on requests, and completing administrative tasks such as filing and photocopying;
Required Skills and Qualifications:
This role requires individuals with excellent communication, problem-solving, and organizational skills. The ideal candidate will possess a keen eye for detail, be able to multitask in a fast-paced environment, and demonstrate a commitment to delivering exceptional customer service.
Essential Skills:
Customer Service, Communication, Multitasking
Benefits:
This role offers a unique opportunity to work in a dynamic environment, develop valuable skills, and contribute to the success of our organization.
Work Environment:
This role is based in Somerset and requires a 6-day work commitment.
