Hotel Guest Services Coordinator

7 days ago

Singapore beBeeHospitality Full time $4,000 - $6,000
Job Title: Hotel Guest Services Coordinator

About the Role:
The Hotel Guest Services Coordinator is responsible for providing exceptional service to hotel guests. This includes handling inquiries and feedback from various channels, ensuring VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to arrival.

Duties and Responsibilities:
  • Handle reception/front desk duties including checking-in and checking-out of hotel guests.
  • Provide courteous and efficient service to all hotel guests.
  • Ensure all telephone calls are handled promptly.
  • Familiarize yourself with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  • Handle cashiering functions and adhere to the hotel's standard policies and procedures.
  • Take ownership of problems, handle guest complaints promptly according to established procedures and report to the supervisor for further follow-up where necessary.
  • Familiarize yourself with hotel facilities and functions as well as major city attractions and events to provide guests with accurate information as requested.
  • Maintain a professional and courteous working relationship and effective communication with all hotel personnel.

Requirements:
  • A minimum diploma qualification in any field.
  • Relevant work experience will be considered.
  • Willingness to work rotating shifts.
  • Positive attitude with an outgoing personality and good communication skills.
  • Preferred experience in the hospitality industry along with familiarity of the Opera system.

Benefits:
  • Medical benefits.
  • Flexi leave.
  • Birthday leave and vouchers.
  • Annual health screening.
  • Insurance coverage.

Tell Employers What Skills You Have:
  • Front office experience.
  • Ability to work under pressure.
  • Hospitality industry knowledge.
  • Opera system familiarity.
  • Cashiering skills.
  • Communication skills.
  • Team player attitude.
  • Customer service experience.
  • Positive attitude maintenance.
  • Experience working in fast-paced environments.

  • Hotel Guest Service Officer

    2 weeks ago

    Singapore THE SULTAN HOTEL PTE. LTD. Full time

    Before submitting your resume, kindly take note to include the following information or it will not be considered:Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.) Relevant experience and references (if available) The Sultan Hotel Front Office Guest Service Officer (Full Time) 5-day work week, including rotating...

  • Hotel Guest Services Coordinator

    2 weeks ago

    Singapore beBeeCustomer Full time $22,500 - $30,000

    Welcome to a dynamic role as Hotel Guest Services Coordinator, where you will have the opportunity to make a positive impact on our guests' experiences. We are seeking an exceptional individual who can provide top-notch customer service and ensure seamless operations at our hotel's front desk.Job Description:Welcome guests in a friendly and professional...

  • Guest Services Manager

    2 weeks ago

    Singapore Conservatorium Hotel Full time $60,000 - $80,000 per year

    Guest Services Manager (Duty Manager)JR-02830RoomsFull timePermanentMandarin Oriental, SingaporeGUEST SERVICES MANAGER (DUTY MANAGER)Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting...

  • Guest Services Manager

    8 hours ago

    Singapore Conservatorium Hotel Full time

    Guest Services Manager (Duty Manager) JR-02830 Rooms Full time Permanent Mandarin Oriental, Singapore GUEST SERVICES MANAGER (DUTY MANAGER) Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and...

  • Hotel Guest Services Coordinator

    4 days ago

    Singapore beBeeCustomerService Full time $50,000 - $80,000

    Job Opportunity: We are seeking a highly skilled Guest Services Agent to facilitate smooth check-ins and check-outs for guests.ResponsibilitiesGuest Experience: Deliver exceptional front desk services, ensure guest satisfaction, and provide information on hotel facilities and room amenities.Administrative Support: Efficiently assign rooms, process guest...

  • Guest Services Assistant

    1 week ago

    Singapore Conservatorium Hotel Full time

    Guest Services Assistant (Driver) - JR-02095 - Concierge - Full time - Permanent - Mandarin Oriental, Singapore **GUEST SERVICES ASSISTANT (HOTEL DRIVER)** Mandarin Oriental, Singapore is looking for a Guest Services Assistant (Hotel Driver) to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together,...

  • Guest Services Manager

    2 weeks ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Scope of Position**: Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal...

  • Guest Services Manager

    5 days ago

    Singapore Conservatorium Hotel Full time

    Guest Services Manager (Duty Manager) - JR-02830 - Rooms - Full time - Permanent - Mandarin Oriental, Singapore **GUEST SERVICES MANAGER (DUTY MANAGER)** Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and...

  • Guest Service Agent

    2 weeks ago

    Singapore Butternut Tree Hotel, Singapore Full time

    Are you ready to make a difference in people's life this year? Become an exceptional ambassador for Butternut Tree Hotels, Singapore! Butternut Tree Hotels, Singapore, is an international hotel brand that offers guests authentic and memorable experiences. As team members, we aim to enhance guests' adventure in Singapore. We provide restful accommodation,...

  • Guest Services Manager

    2 weeks ago

    Singapore Mandarin Oriental Hotel Group Full time $60,000 - $120,000 per year

    GUEST SERVICES MANAGER (DUTY MANAGER)Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the...