Hotel Guest Services Coordinator

5 days ago

Singapore beBeeCustomerService Full time $50,000 - $80,000

Job Opportunity: We are seeking a highly skilled Guest Services Agent to facilitate smooth check-ins and check-outs for guests.

Responsibilities
  • Guest Experience: Deliver exceptional front desk services, ensure guest satisfaction, and provide information on hotel facilities and room amenities.
  • Administrative Support: Efficiently assign rooms, process guest payments, and handle administrative tasks with attention to detail and professionalism.
  • Collaboration: Collaborate with bell service and staff management to ensure seamless operations.

As a knowledgeable resource for guests, accommodate both general and unique requests to enhance the guest experience. Skillfully defuse conflicts or tense situations with guests to maintain a harmonious environment.

Requirements
  • Diploma in Hotel Management or equivalent.
  • Working knowledge of OPERA cloud is an added advantage.
  • Exceptional interpersonal skills to effectively interact with guests and colleagues.
  • Excellent written and verbal communication skills to convey information clearly and professionally.
  • Patience and good listening skills to understand and address guests' needs effectively.

Skill Set: Front Office, Listening Skills, Sustainability, Microsoft Excel, Interpersonal Skills, Adaptability, Attention to Detail, Opera, Cashiering, Communication Skills, Customer Service, Hotel Management, Hospitality

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