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Customer Experience Strategy Manager

1 week ago

Singapore ENGINEERINGUK Full time

ENGINEERINGUK is committed to raising the bar and achieving our vision: to be Earth's Most Customer-Centric Company. We are looking for an experienced and talented individual to join our Customer Experience Strategy team in Singapore.

The Product and Customer Insights Manager will be responsible for leading large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.

This role requires strong relations with stakeholders to understand priorities, define the roadmap, and collaborate on studies and actions to improve customers' experience. You will support hiring and onboarding of new team members and contribute to our high-performing culture.

You will have a passion for continuously improving customer experience, having a strong sense of urgency and commitment. You will be a self-starter and independent thinker who follows up on responsibilities in a timely manner. You will also have significant creativity and excellent business judgment.

We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer.

Bachelor's degree or equivalent required. 4+ years of experience analyzing data and 3+ years of experience in consulting, insights, research, program management, or related fields.