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Experience Designer

2 weeks ago

Singapore National Library Board Full time
Job Description

We are seeking an experienced Experience Designer - Service Strategy to join our Customer Experience Office. As a key member of our team, you will design and develop customer experience strategies that meet business objectives and deliver exceptional customer experiences.

Responsibilities
  • Design and implement customer experience strategies
  • Develop roadmaps for CX initiatives
  • Manage project delivery to ensure alignment with CX goals
Requirements

To be successful in this role, you should have:

  • A background knowledge in Sociology, Psychology, Design or relevant field of study
  • At least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service design
  • Demonstrate strong customer-centric outlook and excellent communication skills