Customer Service Professional for Healthcare Services
4 days ago
Oriental Remedies Incorporated (Private Limited) is a leading provider of healthcare services, dedicated to delivering exceptional patient experiences and promoting overall well-being.
Job Summary
We are seeking an accomplished Customer Service Professional to join our team. The successful candidate will be responsible for providing top-notch customer service, ensuring seamless administrative support, and driving sales growth in the healthcare industry.
Responsibilities
- Administrative Support: Provide high-quality administrative assistance, including scheduling appointments, maintaining accurate medical records, and cashiering activities.
- Customer Service: Deliver outstanding customer service, respond to inquiries, and build long-lasting relationships with patients to enhance customer satisfaction and retention.
- Treatment Coordination: Collaborate with physicians to develop personalized treatment plans, dispense medication as prescribed, and educate patients about our products and services.
- Sanitation and Maintenance: Ensure the tidiness and cleanliness of treatment rooms and clinic equipment.
- Sales Growth: Achieve monthly personal and company sales targets without compromising on customer satisfaction.
- Team Collaboration: Work closely with colleagues to drive business growth, propose new strategies, and participate in promotional activities.
Requirements
- Able to work effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Candidates with no prior experience welcome (training provided).
- 1-2 years of sales experience in the retail/healthcare industry preferred.
- Prior healthcare or spa setting experience advantageous.
- Relevant qualifications such as CIDESCO/CIBTAC/WSQ/ITEC beneficial.
- Flexibility to commence work immediately/on short notice desirable.
- Passion for TCM or healthcare industry essential.
Benefits
- An attractive salary package ($4,500 - $6,000 per month) commensurate with experience.
- 14 days' annual leave and birthday leave policy.
- FREE TCM services and 50% discount for employees' family members.
- Good commissions entitlement.
- A fun and enjoyable workplace that values diversity and work-life balance.
About You
If you possess excellent customer service skills, a passion for the healthcare industry, and a willingness to learn, we encourage you to apply for this exciting opportunity.
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