Customer Service and Branch Administration Professional
14 hours ago
At SGP Healthcare Investments Pte. Ltd., we're seeking a highly motivated Customer Service and Branch Administration Professional to join our dynamic team. This exciting opportunity will challenge you to grow and learn in a multi-disciplinary environment with medical and management professionals.
About the Role- This is an excellent chance for individuals who want to develop their customer service skills and work in a fast-paced environment.
You'll be working closely with our Business Centre Branch and HQ teams to provide exceptional customer service and perform various administrative tasks. Key responsibilities include:
- Managing customer inquiries via phone, SMS, and WhatsApp
- Issuing invoices for different branches
- Updating customer information on our internal database
- Supporting sales consultants by securing appointments
- Placing outbound cold calls and providing outstanding customer service
- Keeping customers informed about the latest updates and promotions
- Showcasing empathy and sensitivity when dealing with customers' concerns
- Performing other administrative duties as assigned
- A minimum of 1 year of relevant experience in the service industry (retail, healthcare, hospitality, airlines, spa & beauty, nursing, or allied health)
- Excellent communication and interpersonal skills, with the ability to handle English and Mandarin-speaking customers
- Proficiency in using computer systems and software
- A responsible and team-oriented individual with a passion for learning and continuous improvement
- Flexibility to work on weekdays and Saturdays
- A competitive salary of $38,000 - $45,000 per annum, depending on experience
- Career progression opportunities for driven individuals
- Flexible work arrangements, including part-time and remote work options
- Convenient working locations and access to state-of-the-art facilities
- A supportive team environment that fosters growth and development
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