Customer Service and Branch Administration Professional

14 hours ago


Singapore SGP HEALTHCARE INVESTMENTS PTE. LTD. Full time
Unlock Your Potential in Aesthetics

At SGP Healthcare Investments Pte. Ltd., we're seeking a highly motivated Customer Service and Branch Administration Professional to join our dynamic team. This exciting opportunity will challenge you to grow and learn in a multi-disciplinary environment with medical and management professionals.

About the Role
  • This is an excellent chance for individuals who want to develop their customer service skills and work in a fast-paced environment.

You'll be working closely with our Business Centre Branch and HQ teams to provide exceptional customer service and perform various administrative tasks. Key responsibilities include:

  1. Managing customer inquiries via phone, SMS, and WhatsApp
  2. Issuing invoices for different branches
  3. Updating customer information on our internal database
  4. Supporting sales consultants by securing appointments
  5. Placing outbound cold calls and providing outstanding customer service
  6. Keeping customers informed about the latest updates and promotions
  7. Showcasing empathy and sensitivity when dealing with customers' concerns
  8. Performing other administrative duties as assigned
Requirements
  • A minimum of 1 year of relevant experience in the service industry (retail, healthcare, hospitality, airlines, spa & beauty, nursing, or allied health)
  • Excellent communication and interpersonal skills, with the ability to handle English and Mandarin-speaking customers
  • Proficiency in using computer systems and software
  • A responsible and team-oriented individual with a passion for learning and continuous improvement
  • Flexibility to work on weekdays and Saturdays
What We Offer
  • A competitive salary of $38,000 - $45,000 per annum, depending on experience
  • Career progression opportunities for driven individuals
  • Flexible work arrangements, including part-time and remote work options
  • Convenient working locations and access to state-of-the-art facilities
  • A supportive team environment that fosters growth and development


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