Client Engagement Specialist

2 months ago


Singapur, Singapore Capgemini Full time

Role Overview

The Consultant position focuses on managing client relationships within the Instrument Data Management Services sector, catering to the Instrument Product Reference Data needs of the organization. This role involves collaboration between Offshore teams and data consumers to address escalations while ensuring data integrity through maintenance and quality checks. The information processed is utilized across the organization to support various functions, including trade execution, settlement, client reporting, and regulatory compliance.

Key Responsibilities:

Address Level 1 escalations from data consumers regarding the completeness, timelines, and accuracy of Securities Static data. Conduct static data analysis and updates for diverse Financial Products in coordination with both external and internal stakeholders. Grasp client requirements for system setups related to various securities, updating price quotes and corporate action details as necessary. Ensure activities are performed with the required levels of accuracy and turnaround times. Review, modify, and approve Standard Operating Procedure documents as needed, adhering strictly to them when processing static data requests. Evaluate the impact of system modifications on operational workflows and provide necessary approvals. Develop test cases and engage in User Acceptance Testing, Regression, and Go-live testing of system changes when required. Strive to exceed client expectations and contribute to the establishment of a world-class operational environment.

Required Qualifications

Graduates in Commerce or MBAs with relevant experience in Banking and Capital Markets, specifically in Securities Instruments Reference Data. A collaborative team player with strong verbal and written communication skills, capable of thriving in high-pressure situations. Proficient in utilizing Market Data vendors such as Bloomberg, Thomson Reuters, GMI, Sungard, and Telekurs. 4 to 5 years of experience in Securities Instruments Reference Data functions, including Security Master and Pricing.

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