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Customer Technical Services Director

1 week ago

Singapore BENEO ASIA PACIFIC PTE. LTD. Full time

At BENEO ASIA PACIFIC PTE. LTD., we are seeking an exceptional individual to fill the role of Customer Technical Services Director.

This position involves driving technical support and collaboration efforts within the ASPAC region, fostering a culture of innovation and excellence.

  • Developing Technology Center Strategy: Collaborate with cross-functional teams to establish and execute technology center strategy for the ASPAC region.
  • Leading Regional Staff: Motivate and coach regional staff to achieve exceptional performance and promote a positive work environment.
  • Service Request Allocation: Effectively allocate service requests towards regional application centers, ensuring seamless execution and quality delivery.
  • Daily Operations: Oversee daily operations of the ASPAC applications center, guaranteeing efficiency and effectiveness.
  • Technical Service Planning: Develop comprehensive technical service plans for global accounts and customers, addressing their unique needs and requirements.
  • Customer Inquiry Coordination: Provide timely and accurate technical information and advice to customer inquiries, building trust and loyalty.
  • Collaborations: Identify opportunities for collaborations with other laboratories and institutions, driving mutual growth and advancement.
  • Monthly Reporting: Present regular updates on activities and progress to management, ensuring transparency and accountability.
  • Process Monitoring: Continuously monitor work methods and processes, implementing quality improvements to enhance overall performance.

Requirements:

  • Masters Degree or Equivalent: A degree in food science or a related field is required.
  • Relevant Work Experience: Minimum 5-7 years of relevant work experience in the food industry.
  • Knowledge of Food Ingredients: Strong knowledge of food ingredients and their applications is essential.
  • Verbal and Written English: Proficiency in verbal and written English is necessary for effective communication.