Enterprise Unified Communications Professional
1 week ago
Kinly's Global Services is seeking a skilled professional to join our team as an Enterprise Unified Communications Professional. In this role, you will be responsible for designing, implementing, and managing unified communication systems for our clients.
The ideal candidate will possess advanced AV and Unified Communications knowledge, with experience working in an AV / Unified Communication environment.
You will work closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.
This role requires intermediate experience using Microsoft Office products, good verbal and written communications skills, as well as good customer service skills.
The successful candidate will be able to handle multiple tasks with shifting priorities, possess good analytical skills, and have a logical thought process to carrying out tasks/projects.
Key Responsibilities:- Design and implement unified communication systems for our clients.
- Collaborate with cross-functional teams to deliver consistent and high-quality user experiences.
- Develop and maintain documentation on system configuration and setup.
- Provide Level-3 support for systemic issues and major outages for the Media estate.
- Manage complete life cycle execution of change delivery for Audio Visual, Multimedia, Audio conference Infrastructure, and deployments for the bank.
- Provide timely reports, forecasts and data to ensure successful execution of changes.
- Conduct RCA for major outages.
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