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Senior Manager of Customer Experience
3 weeks ago
Our company is looking for a Senior Manager to lead our Global Customer Service Process. This role involves developing, managing, and executing global customer service initiatives to deliver world-class service to customers.
- Develop and execute global customer service strategies that align with our business goals and objectives.
- Lead cross-functional projects at a global level and support other Global CS sub-functions in developing and implementing their initiatives.
The ideal candidate will have a strong background in process improvement methodology, project management experience, and knowledge of customer service processes and technology.
Required Skills and Qualifications- Tertiary Education with professional certification in process improvement methodology.
- Proven track record of project management experience in a multicultural and global environment.
- Knowledge and experience working with customer service processes, programs, tools, and technology.
- Minimum 5 years of management experience in a customer service environment coupled with regional/global experience.
- 8 years experience in customer service in the express/logistics industry.
This role offers a unique opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.
OthersThe successful candidate will be required to work closely with regional/country CS Heads and other CS managers to identify, develop, and support ongoing customer service initiatives.
