Senior Specialist/Manager Customer Experience
1 day ago
Porsche Asia Pacific is hiring a
Senior Specialist/Manager Customer Experience
to be part of the regional Marketing team, reporting to the
Senior Manager Brand & Customer Experience .
Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001, supporting importers and dealers across 13 countries including Brunei, Cambodia, French Polynesia, Indonesia, Malaysia, Mongolia, New Caledonia, New Zealand, the Philippines, Singapore, Sri Lanka, Thailand, and Vietnam.
Responsibilities
Implement strategies to enhance the digital and physical customer journey, from brand discovery to post-purchase, ensuring alignment with Porsche’s commitment to excellence and customer excitement.
Manage regional Customer Experience KPIs to ensure continuous improvement.
Support regional adoption of transformation initiatives, including customer onboarding, service standards, and best practices.
Develop omni-channel programs to retain, upgrade, and attract customers.
Analyze customer insights to identify opportunities for improvement.
Coordinate customer service standards, processes, and communications across markets.
Lead customer experience projects and cross-functional initiatives.
Requirements
Bachelor's or Master’s degree in business administration, management, or relevant field.
5+ years of relevant experience in luxury automotive, premium hospitality, or related industries.
Strong project management, data analysis skills, and familiarity with technology and systems.
Excellent communication and interpersonal skills, a motivated team player.
Fluency in English; additional regional languages advantageous.
Willingness to work in a multicultural environment with occasional travel within Asia Pacific and Europe.
Additional Information
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Marketing
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
-
Senior Customer Experience Specialist
2 weeks ago
Singapore beBeeCustomer Full time $4,000 - $6,000**Job Title:** Senior Customer Experience Specialist
-
Senior Customer Experience Specialist
6 days ago
Singapore beBeeCustomerExperience Full time $2,500 - $3,500Job Title: Senior Customer Experience SpecialistJob Description:We are seeking a skilled and passionate individual to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a warm welcome for our guests. Provide outstanding customer service and ensure that every...
-
Senior Customer Experience Specialist
4 days ago
Singapore beBeeProductSupport Full time $80,000 - $120,000Job Description:As a Product Support Manager, you will play a vital role in ensuring customer satisfaction and product functionality. This position involves overseeing a team that provides support and solutions to customers experiencing product issues. You will be responsible for developing and implementing support strategies, managing customer expectations,...
-
Senior Customer Experience Manager
2 weeks ago
Singapore beBeeCustomer Full time $80,000 - $120,000Job Title: Senior Customer Support Specialist">This role requires a strong customer service leader to manage the customer support team in providing timely and effective solutions to customer inquiries. The ideal candidate will have prior experience in managing teams, identifying customer needs, and resolving issues efficiently.">Key Responsibilities:...
-
Senior Specialist
2 days ago
Singapore Porsche Full timePorsche Asia Pacific is hiring a Senior Specialist/Manager Customer Experience to be part of the regional Marketing team, who will report to the Senior Manager Brand & Customer Experience. Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001 and was founded to give Porsche closer ties with Asia Pacific markets that are becoming...
-
Customer Experience Specialist
2 weeks ago
Singapore beBeeCustomerExperience Full time $600,000 - $1,200,000Customer Experience Specialist">The ideal candidate will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving business growth.Job Responsibilities:Manage customer relationships and identify opportunities to increase customer satisfaction and loyalty.Proactively address customer complaints and...
-
Senior Manager/Manager, Customer Experience
2 weeks ago
Singapore Kallang Alive Sport Management Co Pte. Ltd. Full timeSenior Manager/Manager, Customer Experience (Service Excellence & Product Development) Senior Manager/Manager, Customer Experience (Service Excellence & Product Development) Get AI-powered advice on this job and more exclusive features. This role combines service excellence and product development. You will help set service standards across all...
-
Singapore Porsche Asia Pacific Pte Ltd Full timeSpecialist/Senior Specialist Digital Experience Specialist/Senior Specialist Digital Experience Manage and develop the Digital Experience function to enable a best-in-class customer experience across Porsche's digital platforms and channels. Implement and maintain global digital solutions (Porsche.com incl. Car Configurator and Finder, Dealer Websites, My...
-
Customer Experience Specialist
2 weeks ago
Singapore beBeeSpecialist Full time $3,500 - $4,500Customer Experience SpecialistWe are seeking a charismatic individual to join our food and beverage team as a Customer Experience Specialist. This role is ideal for someone who is passionate about delivering outstanding service and creating memorable experiences for our guests.Job Description:This position involves providing exceptional customer service...
-
Singapore Porsche Asia Pacific Pte Ltd Full timeSpecialist/Senior Specialist Digital Experience Specialist/Senior Specialist Digital Experience Manage and develop the Digital Experience function to enable a best-in-class customer experience across Porsche's digital platforms and channels. Implement and maintain global digital solutions (Porsche.com incl. Car Configurator and Finder, Dealer...
