Senior Customer Experience Manager

2 weeks ago

Singapore beBeeCustomer Full time $80,000 - $120,000

Job Title: Senior Customer Support Specialist

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This role requires a strong customer service leader to manage the customer support team in providing timely and effective solutions to customer inquiries. The ideal candidate will have prior experience in managing teams, identifying customer needs, and resolving issues efficiently.

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Key Responsibilities:

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  • Manage and lead the customer support team to achieve high levels of customer satisfaction and resolve issues efficiently.">
  • Develop and implement effective customer support strategies to improve team performance and enhance the overall customer experience.">
  • Provide coaching and training to team members to improve their skills and knowledge in customer support.">
  • Collaborate with other departments to ensure seamless communication and effective issue resolution.">
  • Monitor and report on key performance indicators (KPIs) to measure team performance and make data-driven decisions to drive improvements.">
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Required Skills and Qualifications:

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The ideal candidate for this role should possess the following skills and qualifications:

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Qualifications:

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  • Bachelor's degree in Business Administration, Customer Relations, or a related field.">
  • Minimum of 5-7 years of experience in customer support or a related field, with at least 2 years in a supervisory role.">
  • Excellent leadership and communication skills to manage and motivate a team.">
  • Strong problem-solving and analytical skills to identify and resolve complex customer issues.">
  • Ability to work in a fast-paced environment and adapt to changing priorities.">
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Benefits:

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This role offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

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Others:

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The selected candidate will be required to undergo a thorough background check and provide references upon request.

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