
Senior Customer Experience Manager
6 days ago
We are seeking a highly skilled professional to fill the role of Senior Customer Experience Manager in Singapore. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive and responsive communication.
Responsibilities:
- Contact customers to resolve issues and address concerns in a timely and efficient manner.
- Analyze customer needs and provide solutions that meet their expectations.
- Maintain accurate records of customer interactions and use this information to improve our services.
- Process customer orders and requests with precision and attention to detail.
- Collaborate with other departments to ensure seamless communication and effective issue resolution.
- Degree or diploma with 1–2 years of relevant experience in customer service or sales.
- Proficiency in Microsoft Office, especially Excel.
- Excellent written and verbal communication skills in English.
- Ability to multitask and prioritize tasks in a fast-paced environment.
We offer a dynamic work environment with opportunities for growth and development.
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