Senior Manager, Customer Experience

Roles & ResponsibilitiesStar Alliance is the world's largest airline alliance.The vision of Star Alliance is "A world effortlessly connected" and the mission of the organization is "Collectively enrich customer journeys and reinforce their loyalty by creating tailored solutions that empower us beyond our own individual capabilities." The Star Alliance office...

Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline's vision into actionable product and service...

Company OverviewDBS Bank Limited is a leading financial institution that provides innovative banking solutions to its customers. As a Senior Customer Relations Manager, you will play a critical role in ensuring that customers receive exceptional service and support.Job DescriptionYou will be responsible for end-to-end management of customer service issues,...

COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

Experience Matters is one of Singapore’s leading event management agency that prides itself in designing, planning and executing experiences for and with our clients, that include those in the technology, finance, hospitality and government sector. We are looking for individuals who have solid experience in the event industry Who are looking to be a part...

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

**Summary** Posted: 6 Dec 2024 Role Number**:200581931** Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to do your best work and there's no telling what you could accomplish. Asia Pacific Information Systema and Technology (IS&T) team...

We are looking for a passionate and professional Assistant Manager to join our Customer Experience team. Based in Singapore and reporting to the Senior Manager, the incumbent will oversee the day-to-day operations of the team's initiatives for customer segments, working along-side teams to integrate content, design, and customer engagement activities into...

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers. **Key Responsibilities** Customer...

Min 10+ years strong professional services, delivery and team management experience | Support Banking & Financial Services, eCommerce and related clients (Must) | Experience in Fraud, Authentication, Identification, AI, ML, Big Data, Digital Transformation, Credit, Lending, IoT, Risk Management or Decisioning related solutions (advantage) | Cover APAC market...

**Customer Experience Manager** The Customer Experience (CX) Manager role is to mentor, train and lead the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. About Core...

We are looking for a passionate and professional Senior Executive Officer to join our Customer Experience team. Based in Singapore and reporting to the Senior Manager, the incumbent will oversee the day-to-day operations of the team's initiatives for customer segments, working along-side teams to integrate content, design, and customer engagement activities...

Roles & ResponsibilitiesPosition SummaryProvides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and...

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team. **Responsibilities**: - Lead and execute customer experience projects - Conduct in depth research and investigations to understand consumer behaviours, demographics and needs - Conduct brainstorming...

The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team. **Responsibilities**: - Lead and execute customer experience projects - Conduct in depth research and investigations to understand consumer behaviours, demographics and needs - Conduct brainstorming...

We are looking for a passionate and professional Senior Executive Officer to join our Customer Experience team. Based in Singapore and reporting to the Senior Manager, the incumbent will be responsible for leading the development of personalised, high-impact creative content across online digital platforms and traditional print media, leveraging on digital...

**The Responsibilities**: - To oversee/manage all incoming after Sales Service escalations. - Improve Customer Service level. - Train new staffs on Customer handling skill sets. - Handled all completed surveys, analysis and assist all complaints customers when needed. Respond within one working day, to come out with a solution (swap/refund). **The...

Role Overview:A highly skilled and experienced professional is sought after to manage customer escalations and complaints. The successful candidate will be responsible for investigating service issues, identifying opportunities for process improvements, and coaching team members. This role requires strong communication skills, empathy, and the ability to...

**Director (Customer Experience)** - **This Director (Customer Experience) opportunity is a broad and diverse job opportunity in one of Singapore’s most exciting robotics startup businesses. The role is responsible for all client facing, commercial interactions. Such interactions cover Marketing, Sales and Customer Success/Account...

**Senior Customer Experience Support, CSI, AP** We are looking for a **Senior Customer Experience Support** to: - Transform the Innovation Center into an inspiring customer engagement platform by ensuring a successful, seamless, and consistent end-to-end visitor experience delivering high-class customer engagement events, workshops, meetings and both...