Current jobs related to Senior Manager, Customer Experience - Singapore - Agency for Integrated Care
-
Senior Customer Experience Manager
22 hours ago
Singapore beBeeCustomerExperience Full time $36,000 - $48,000Job Title:Senior Customer Experience ManagerAbout the Role:We are seeking a Senior Customer Experience Manager to oversee customer interactions and drive exceptional service delivery. This leadership position is responsible for managing, mentoring, and coaching a team of customer-facing representatives.Main Responsibilities:Lead by example in delivering...
-
Senior Customer Experience Manager
3 days ago
Singapore beBeeCustomerService Full time $6,000 - $9,000The role of Senior Customer Service Officer involves managing a team to achieve quality and productivity for optimal customer experience.Key responsibilities include designing procedures for the best user experience, training and upskilling team members, and maintaining customer records.To succeed in this position, candidates must possess excellent...
-
Senior Customer Experience Manager
7 hours ago
Singapore GRIT SEARCH PTE. LTD. Full time**Job Title**:Senior Customer Experience Manager **Location**:Singapore (Hybrid) **Unit**:Customer Experience Management **Reports to**: Director, Customer Experience/CTPO **About our client**: Our client is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from transient and...
-
Senior Customer Experience Manager
22 hours ago
Singapore beBeeCustomerService Full time $60,000 - $80,000Customer Service ProfessionalThis is a senior-level role accountable for overseeing customer service operations across the organization.Duties & ResponsibilitiesRespond to client inquiries promptly and resolve concerns in a professional manner.Evaluate and gather customer information effectively to meet their needs.Provide educational content to customers...
-
Singapore Ministry of Education, Singapore (MOE) Full timeManager/ Senior Manager, Customer Experience Design Join to apply for the Manager/ Senior Manager, Customer Experience Design role at Ministry of Education, Singapore (MOE) Manager/ Senior Manager, Customer Experience Design 1 day ago Be among the first 25 applicants Join to apply for the Manager/ Senior Manager, Customer Experience Design role at...
-
Singapore Ministry of Education, Singapore (MOE) Full timeManager/ Senior Manager, Customer Experience Design Join to apply for the Manager/ Senior Manager, Customer Experience Design role at Ministry of Education, Singapore (MOE) Manager/ Senior Manager, Customer Experience Design 1 day ago Be among the first 25 applicants Join to apply for the Manager/ Senior Manager, Customer Experience Design role at...
-
Senior Customer Experience Manager
4 days ago
Singapore beBeeCustomerExperience Full timeAre you a results-driven professional looking to excel in customer-facing roles?This Senior Customer Business Executive opportunity is perfect for someone who thrives in dynamic environments and has a passion for delivering exceptional customer experiences.As a key member of our team, you will be responsible for building and maintaining strong relationships...
-
Customer Experience
4 days ago
Singapore Adecco Full timeCustomer Experience & Insights Deputy Director Join to apply for the Customer Experience & Insights Deputy Director role at Adecco Customer Experience & Insights Deputy Director Join to apply for the Customer Experience & Insights Deputy Director role at Adecco This range is provided by Adecco. Your actual pay will be based on your skills and...
-
Singapore THOMSON MEDICAL PTE. LTD. Full time**JOB SUMMARY** The Senior Manager, Customer Experience (CX) Transformation is responsible for developing and executing strategies that enhance the overall patient and family experience across all touchpoints of care in Thomson Medical, Singapore. This role involves leading initiatives to improve patient satisfaction, ensuring that the hospital provides...
-
Strategic Leadership Position
22 hours ago
Singapore beBeeGeneral Manager Full time $180,000 - $250,000Job Title:Senior Business LeaderAbout the Role:We are seeking an experienced Senior Business Leader to drive business growth, optimize operations, and lead a high-performing management team.Key Responsibilities:Develop and execute business strategies aligned with company goals and market demands.Define, monitor, and achieve KPIs, driving market expansion and...
Senior Manager, Customer Experience
2 weeks ago
**Job Snapshot**:
**Employee Type**:
- Full-Time-
**Location**:
Singapore-
**Job Type**:
- Other- Oversee the daily operations of the Quality Service Management (QSM) team and ensure that the Service Levels and KPIs are met
- Prepare and update on operational metrics on a regular basis to Senior Management, as well as when required on an ad hoc basis
- Ensure that the QSM team is kept abreast of the latest schemes implementation and policy changes
- Work with divisions on continuous improvement to feedback management and escalation workflow
- Handle escalated feedback cases and work with other AIC teams, ministries/agencies and service providers to ensure that feedback cases are followed up to closure
- Manage complex cases with relevant stakeholders and update Senior Management in a timely manner
- Engage internal and external stakeholders to plan for and implement support channels required for Healthier SG Implementation to service providers
**Job Requirements**:
- Degree in any field
- 10 years’ customer service experience in a similar job function with mínimally 5 years as Team Manager
- Good interpersonal skills and writing ability
- Adaptable to changes and strong in process improvement
- Good analytical and presentation skills
