Data Sovereignty Escalation Management Expert
24 hours ago
We are seeking an experienced Data Sovereignty Escalation Management Expert to join our team at SAP ASIA PTE. LTD. in Singapore.
Job DescriptionIn this role, you will be responsible for managing escalations related to data sovereignty on SAP's Sovereign Cloud products. You will work closely with stakeholders across the organization to ensure that customer needs are met and regulatory requirements are fulfilled.
Your key responsibilities will include:
- Building and maintaining a streamlined escalation process for data sovereignty-driven issues in APJ;
- Setting up and managing mission rooms to handle ad-hoc escalations, ensuring structured and results-focused efforts to resolve issues with governments, partners, or customers in APJ;
- Developing a comprehensive body of knowledge on data sovereignty escalation management in APJ and creating training materials for new hires and internal stakeholders;
- Managing response activities end-to-end for government-body-driven escalations on SAP Sovereign Cloud products and internal organizational matters;
- Producing consolidated and aligned reports on sovereignty escalations in APJ for the Global Head of SS&D and Head of GPC for board-level reporting;
- Managing multi-level stakeholder relationships within SAP to align and reduce the need for Executive Board and Executive Management involvement in data sovereignty escalations;
- Identifying emerging trends in government, partner, and customer escalations on sovereignty topics in APJ and translating them into mitigating activities for data sovereignty escalation management;
- Supporting the Global Head of SS&D and Head of GPC to maintain a unified voice on data sovereignty messaging across all SAP escalations in APJ.
To succeed in this role, you will need:
- A Master's degree or equivalent;
- At least 15 years of professional experience, with extensive experience in customer-facing program and/or strategic project management within SAP;
- Experience in security, data security, or national security-related fields is preferred;
- Proven experience in escalation management in government, partner, or customer-facing roles is essential;
- The ability to analyze complex regulatory government security environments and their impact on SAP;
- Excellent communication and liaison skills, demonstrated through roles in strategic change management, stakeholder engagement, and/or conducting workshops for high-profile clients;
- Native English language skills.
The estimated annual salary for this position is between SGD 120,000 to SGD 180,000, depending on experience.
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