IT Data Centre Operations Manager
1 month ago
We are seeking a highly skilled IT Data Centre Operations Manager to join our team at NTT DATA.
The successful candidate will be responsible for providing exceptional service to clients by proactively identifying and resolving technical incidents and problems.
Key Responsibilities:- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools and respond to alerts.
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- At least 3-5 years of relevant working experience.
- At least 3 years of technical hands-on on VMWare platform, containers, not limiting to; vSphere, vRealize Suite; VRA, VROPS, etc.
- At least 3 years of experience in backup technologies, Veeam, Netbackup, etc.
- At least 3 years of experience in Storage solutions, HPE, Compute/ vSan technologies, etc.
- Experience in automation, devops areas. Ansible, Chef, Puppet, etc. a plus.
- Knowledge on languages such as, Python, Powershell, JSON, etc. a plus.
- Experience with cloud platform, Azure, AWS, GCP.
- Experience of Managed Services.
- Excellent working knowledge of ITIL processes.
- Excellent experience working with vendors and/or 3rd parties.
$120,000 - $150,000 per year, depending on experience.
A competitive salary package including annual bonuses and benefits.
Opportunities for professional growth and development.
A collaborative and dynamic work environment.
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