Technical Support Expert
5 days ago
We are seeking a skilled Technical Support Expert to join our IT Infrastructure team at NTT DATA. This is an exciting opportunity to work with a global leader in business and technology services.
About the RoleThe successful candidate will be responsible for providing exceptional technical support to our customers, ensuring they receive prompt and efficient solutions to their IT-related issues. As a Technical Support Expert, you will be the first point of contact for our customers, handling queries, troubleshooting problems, and implementing fixes.
Key Responsibilities- Customer Support: Provide top-notch technical support to our customers, responding to inquiries, resolving issues, and escalating complex problems as needed.
- Ticket Management: Efficiently manage and resolve support tickets, analyzing trends to identify recurring issues and implementing solutions to enhance overall service quality.
- Escalation Management: Ensure that issues are escalated promptly using the correct channel, working with third-level support or vendors as necessary to resolve problems within agreed response times.
- Inventory Management: Manage desktop assets, ensuring accurate record-keeping and regular stock checks to maintain cost-effective and efficient management.
- Financial Support: Ensure accuracy of quotes and purchase orders (PO) for desktop support, managing financial transactions with precision.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving Ability: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
- Teamwork: Collaborative mindset, with the ability to work effectively in a team environment.
- Adaptability: Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines.
- Competitive Salary: $60,000 - $80,000 per annum, depending on experience.
- Opportunities for Growth: Career development opportunities, including training and mentorship programs.
- Collaborative Work Environment: Work in a dynamic and supportive team environment, with opportunities to collaborate with colleagues from diverse backgrounds.
- Professional Development: Access to professional development resources, including training and certification programs.
NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.
How to ApplyIf you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, please submit your application. We look forward to hearing from you
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