Technical Support Expert with Advanced Troubleshooting Skills

4 days ago


Singapore Delinea Full time
Company Overview

Delinea is a leading provider of innovative software solutions, trusted by thousands of IT professionals worldwide.

Estimated Salary: $120,000 - $180,000 per year

This salary range is based on national averages and may vary depending on location and experience.

Job Description

We are seeking a highly skilled Technical Support Expert to join our Global Technical Support team. As a key member of our team, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer challenges.

Key Responsibilities
  • Provide expert-level technical support to customers via phone, email, and chat.
  • Troubleshoot complex technical issues related to software and hardware.
  • Collaborate with internal teams, including product management, development, and quality assurance, to resolve customer issues.
  • Document troubleshooting techniques and train team members on best practices.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field (or equivalent work experience).
  • 5+ years' experience in C++, C#, MS SQL Server, PGSQL, LDAP/Active Directory, and related technologies.
  • Strong understanding of Object-Oriented principles, the .NET Framework, relational databases, and networking fundamentals.
  • Experience with various software languages, including Java, JavaScript, Python, PowerShell, Shell script, Golang, etc.
  • Ability to build troubleshooting tools to improve time-to-solution across the worldwide support organization.
Benefits
  • Competitive salary and bonus structure.
  • Meaningful equity program.
  • Excellent benefits package, including full suite health and wellness plans, generous discretionary time off, and paid holidays.
  • Support for families, including paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Why Work at Delinea?

We're passionate problem-solvers dedicated to making the world a safer place. We invest in people who are smart, self-motivated, and collaborative. Our core values guide our behaviors and success: Spirited, Trust, Respect, Ownership, Nimble, Global. Join us and become part of a highly capable and collaborative environment where we take care of our employees and support all families.



  • Singapore FLEXXON PTE. LTD. Full time

    About FLEXXON PTE. LTD.FLEXXON PTE. LTD. is a reputable organization seeking a skilled IT Support Technician to provide technical assistance and support for end users & partners.Job DescriptionKey Responsibilities:Provide technical support and assistance to end users via phone, email, remote tools, and in person.Troubleshoot and resolve hardware, software,...


  • Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesDatabase Technical Expert (Application Performance Tuning – Oracle & Java)Position Purpose• To perform deep technical audit of large-scale eBanking application to identify performance bottleneck areas and propose/implement solutions for top performance of application. • Technical expert specialized in Database model design...


  • Singapore Advanced Energy Full time

    Job SummaryWe are seeking an experienced Sr. Mechanical Engineer to join our team at Advanced Energy. The successful candidate will be responsible for designing, analyzing, and testing mechanical components in power conversion and plasma source products.Key Responsibilities:Develop detailed mechanical designs of high-power electronics packaging and vacuum...


  • Singapore LGC Clinical Diagnostics Full time

    About LGC Clinical DiagnosticsLGC is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across human healthcare and applied market segments.Our High-Quality Product Portfolio is comprised of mission-critical tools for genomic analysis and quality assurance applications, valued...

  • Technical Expert

    4 weeks ago


    Singapore Selby Jennings Full time

    Job SummaryAs a Technical Specialist at Selby Jennings, you will be responsible for providing expert technical support to our clients. This role requires a strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications.Key Responsibilities* Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS,...


  • Singapore Delinea Full time

    Job DescriptionWe are seeking a highly skilled Senior Advanced Support Engineer to join our team at Delinea, where you will have the opportunity to work on complex technical issues and drive resolutions for our customers.In this role, you will be responsible for troubleshooting and resolving technical issues related to software and environmental factors. You...


  • Singapore Ensign InfoSecurity Full time

    Ensign InfoSecurity is seeking a highly experienced Cyber Security Consultant to lead our Adaptive Defence team in delivering innovative solutions to our clients.Key ResponsibilitiesManage and lead a team of engineers for presales and project deliveriesSupport pre-sales engagement for Advanced Analytics projectsEnsure timely project delivery and provide...


  • Singapore NTT DATA Full time

    Job OverviewWe are seeking a skilled Technical Support Expert to join our IT Infrastructure team at NTT DATA. This is an exciting opportunity to work with a global leader in business and technology services.About the RoleThe successful candidate will be responsible for providing exceptional technical support to our customers, ensuring they receive prompt and...


  • Singapore Shell Full time

    Improve the efficiency of oil and gas operations as a Senior Engineer at Shell in Singapore.About the RoleWe are seeking an experienced Process Control expert to join our team. The successful candidate will be responsible for optimizing process control systems, ensuring high uptime and low operator intervention rates.The role involves conducting daily...

  • Analytical expert

    4 days ago


    Singapore Expert Thaller Full time

    Analytical Expert - ICP, XRFLeadership role Exciting scope and challenges Dynamic and collaborative work environment. Job DetailsWe have partnered with a leading Industrial Service provider to help identify an Analytical Expert specializing in Inductively Coupled Plasma (ICP) and X-ray Fluorescence (XRF) techniques. The successful candidate will play a key...


  • Singapore M1 LIMITED Full time

    Job Title: Enterprise Technical SupportAt M1 LIMITED, we are seeking a highly skilled and motivated Enterprise Technical Support professional to join our team. As an Enterprise Technical Support specialist, you will play a critical role in providing timely and effective technical assistance to our customers.Key Responsibilities:Provide 24/7 technical support...


  • Singapore imc AG Full time

    Job DescriptionWe are seeking a Highly Skilled Technical Support Professional to join our team at imc AG.About the RoleAs a Technical Support Specialist, you will be the primary point of contact for our international customers, ensuring timely resolution of their technical issues and problems.Your Key Responsibilities Serve as the single point of contact for...


  • Singapore BRILLANTEZ SOLUTIONS PTE. LTD. Full time

    We are BRILLANTEZ SOLUTIONS PTE. LTD., a leading provider of innovative solutions.About the RoleThis position requires a highly skilled technical support specialist to join our team in Singapore.As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their satisfaction and...


  • Singapore PRISM+ Full time

    About PRISM+PRISM+ is a leading provider of innovative smart home appliances. We are dedicated to delivering exceptional products and services that meet the evolving needs of our customers.Job SummaryWe are seeking an experienced Senior Technical Support Specialist to lead our team of technicians in providing top-notch technical support and advisory services...


  • Singapore Recruit Expert Full time

    Roles & Responsibilities:Perform pre- and post-sales technical support to customers.Provide support to the sales staff in technical presentations.Evaluate and establish a vision system performance specification.Requirements:Diploma in any Engineering field.At least 2 years of experience in field servicing and semiconductor industry.Able to troubleshoot...


  • Singapore Talent Trader Group Full time

    Job Description:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Talent Trader Group. In this role, you will provide technical support to customers regarding medical imaging systems, diagnose and troubleshoot issues with medical imaging equipment, collaborate with cross-functional teams to develop and implement...


  • Singapore 3160 KLA-Tencor (Singapore) Full time

    Job DescriptionAt 3160 KLA-Tencor (Singapore), we are seeking a skilled Technical Support Engineer to join our team. The role involves providing expert technical support for our equipment, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key Responsibilities:Exercise sound judgment in selecting...


  • Singapore Delinea Full time

    Job Summary Delinea is seeking a skilled Senior Advanced Support Engineer to join our Global Technical Support team, with a focus on resolving complex customer issues in complex environments. The ideal candidate will have a development background, the ability to dive into code, and work methodically through challenging cases. As a Senior Advanced Support...

  • IT Support

    4 weeks ago


    Singapore ONION SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for IT System Administrator to provide support to staff on all company supported hardware and end-user computing software. Troubleshoot hardware and software issues, and advice on appropriate action. Assist in...


  • Singapore CREATZ3D PTE. LTD. Full time

    Job OverviewCreatz3D PTE. LTD. is seeking a highly skilled and experienced Technical Support Engineer to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to customers and partners.About the RoleWe are looking for an individual with strong technical knowledge and excellent problem-solving...