Technical Support Expert with Advanced Troubleshooting Skills
4 days ago
Delinea is a leading provider of innovative software solutions, trusted by thousands of IT professionals worldwide.
Estimated Salary: $120,000 - $180,000 per yearThis salary range is based on national averages and may vary depending on location and experience.
Job DescriptionWe are seeking a highly skilled Technical Support Expert to join our Global Technical Support team. As a key member of our team, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer challenges.
Key Responsibilities- Provide expert-level technical support to customers via phone, email, and chat.
- Troubleshoot complex technical issues related to software and hardware.
- Collaborate with internal teams, including product management, development, and quality assurance, to resolve customer issues.
- Document troubleshooting techniques and train team members on best practices.
- Bachelor's degree in Computer Science or related field (or equivalent work experience).
- 5+ years' experience in C++, C#, MS SQL Server, PGSQL, LDAP/Active Directory, and related technologies.
- Strong understanding of Object-Oriented principles, the .NET Framework, relational databases, and networking fundamentals.
- Experience with various software languages, including Java, JavaScript, Python, PowerShell, Shell script, Golang, etc.
- Ability to build troubleshooting tools to improve time-to-solution across the worldwide support organization.
- Competitive salary and bonus structure.
- Meaningful equity program.
- Excellent benefits package, including full suite health and wellness plans, generous discretionary time off, and paid holidays.
- Support for families, including paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
Why Work at Delinea?
We're passionate problem-solvers dedicated to making the world a safer place. We invest in people who are smart, self-motivated, and collaborative. Our core values guide our behaviors and success: Spirited, Trust, Respect, Ownership, Nimble, Global. Join us and become part of a highly capable and collaborative environment where we take care of our employees and support all families.
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