Technical Support Specialist
19 hours ago
At M1 LIMITED, we are seeking a highly skilled and motivated Enterprise Technical Support professional to join our team. As an Enterprise Technical Support specialist, you will play a critical role in providing timely and effective technical assistance to our customers.
Key Responsibilities:
- Provide 24/7 technical support to customers via phone, email, or other communication channels.
- Troubleshoot complex technical issues related to broadband, web hosting, co-location, and other ISP services.
- Collaborate with internal teams to resolve issues and escalate complex problems.
- Monitor and manage technical systems, including bandwidth monitoring and DDOS notification systems.
- Provide after-hours technical support to our data centre, including handling customer visits, rebooting servers, and resolving DDOS issues.
- Work closely with other departments to provide basic troubleshooting support and ensure seamless customer experience.
- Stay up-to-date with industry trends and technical advancements to provide expert advice to customers.
Requirements:
- Degree or diploma in a relevant field or equivalent experience in a NOC environment.
- Minimum 2 years of experience in a support/service environment with a strong interest in Internet Technology.
- Preferably with CCNA certification or other network certifications.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical customers.
- Ability to work in a fast-paced environment, prioritize tasks, and meet service level agreements.
- Willingness to work rotating shifts, including weekends and public holidays.
Tell Us About Your Skills:
As a technical support professional at M1 LIMITED, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. If you are passionate about providing exceptional customer service and have a strong interest in technology, we encourage you to apply for this exciting opportunity.
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