Highly Skilled Support Specialist for Complex Technical Issues

1 week ago


Singapore Delinea Full time
Job Description

We are seeking a highly skilled Senior Advanced Support Engineer to join our team at Delinea, where you will have the opportunity to work on complex technical issues and drive resolutions for our customers.

In this role, you will be responsible for troubleshooting and resolving technical issues related to software and environmental factors. You will also work closely with product management, development, quality assurance, and senior support team members to resolve customer challenges.

Responsibilities
  • Troubleshoot complex issues using your strong problem-solving skills and technical expertise.
  • Work collaboratively with cross-functional teams to resolve customer issues and improve overall support experience.
  • Document troubleshooting techniques and train team members on best practices.
Qualifications
  • Bachelor's degree in Computer Science or similar field preferred (or equivalent work experience).
  • 5+ years of experience in C++/C#, MS SQL Server, PGSQL, LDAP/Active Directory, and related technologies.
  • Strong understanding of Object-Oriented principles, .NET Framework, relational databases, networking, and system administration.
  • Ability to build troubleshooting tools and scripts to improve time-to-resolution.
About Delinea

Delinea is a company that creates innovative software solutions used by thousands of IT professionals worldwide. We value collaboration, innovation, and continuous learning. As a Senior Advanced Support Engineer, you will be part of a dynamic team that is passionate about solving complex problems and delivering exceptional customer experiences.

What We Offer
  • An estimated salary range of $120,000 - $150,000 per year based on location and experience.
  • A comprehensive benefits package including health insurance, paid time off, and retirement plan.
  • The opportunity to work on complex technical issues and drive resolutions for our customers.
  • A collaborative and dynamic work environment with opportunities for growth and professional development.


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