Technical Support Specialist with Excellent Customer Service Skills

2 days ago


Singapore Applied Value Technologies Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Fulfillment team at Applied Value Technologies.

In this role, you will play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution.

You will work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues and collaborate on cross-functional projects.

Responsibilities
  • Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support.
  • Utilize advanced troubleshooting techniques to diagnose and solve problems.
  • Ensure issues are resolved within the agreed service level agreements (SLAs).
  • Communicate effectively with IT and business stakeholders to improve on-the-ground engagement with cross-functional partners.
About You
  • Familiar with end-to-end Customer/IT support processes.
  • A collaborative utility player mentality (low ego) with a proactive sense of curiosity.
  • Focuses on achieving results that promote business success.
  • Demonstrate proactive and professional communication skills with all stakeholders and partners.
Requirements
  • Bachelor's degree in Information Technology, Business or a related field preferred.
  • 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms.
  • Proficiency in using Service Cloud, CRM systems, and support ticketing systems.
What We Offer
  • Competitive salary: SGD $62,000 per annum + performance bonus up to 10%.
  • Unlimited paid leave.
  • 100% employer-paid healthcare benefits.
  • Sick leave accrual.
  • 100% paid parental leave - up to 16 weeks.
  • $1,200 Learning & development allowance annually.
  • $1,200 Health & wellness allowance annually.


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