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Technical Support Specialist with Excellent Customer Service Skills
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our Fulfillment team at Applied Value Technologies.
In this role, you will play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution.
You will work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues and collaborate on cross-functional projects.
Responsibilities- Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support.
- Utilize advanced troubleshooting techniques to diagnose and solve problems.
- Ensure issues are resolved within the agreed service level agreements (SLAs).
- Communicate effectively with IT and business stakeholders to improve on-the-ground engagement with cross-functional partners.
- Familiar with end-to-end Customer/IT support processes.
- A collaborative utility player mentality (low ego) with a proactive sense of curiosity.
- Focuses on achieving results that promote business success.
- Demonstrate proactive and professional communication skills with all stakeholders and partners.
- Bachelor's degree in Information Technology, Business or a related field preferred.
- 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms.
- Proficiency in using Service Cloud, CRM systems, and support ticketing systems.
- Competitive salary: SGD $62,000 per annum + performance bonus up to 10%.
- Unlimited paid leave.
- 100% employer-paid healthcare benefits.
- Sick leave accrual.
- 100% paid parental leave - up to 16 weeks.
- $1,200 Learning & development allowance annually.
- $1,200 Health & wellness allowance annually.
