Customer Service and Technical Support Expert

6 days ago


Singapore JONDAVIDSON PTE. LTD. Full time
Job Description:
Contact Center/ Call Centre Specialist required for a dynamic team.

About the Role:
We are seeking a skilled Customer Service and Technical Support Specialist to join our team at JONDAVIDSON PTE. LTD.

Key Responsibilities:
Provide top-notch customer service through various communication channels, including phone, email, and chat.
Troubleshoot technical issues efficiently and effectively, ensuring minimal downtime for customers.
Work collaboratively with internal teams to resolve complex customer complaints.
Stay up-to-date with product knowledge and industry developments to provide expert advice to customers.

Requirements:
Minimally Nitec qualifications in IT related disciplines are essential for this role.
A minimum of 1 year of experience in a call center environment, preferably in a technical or non-technical setting.
Strong customer service skills, good problem-solving abilities, and excellent teamwork skills are crucial for success in this position.
Ability to multitask, work under pressure, and adapt to changing situations quickly is also necessary.

What We Offer:
A competitive salary range of SGD $35,000 - $45,000 per annum, depending on experience.
Ongoing training and development opportunities to enhance your skills and knowledge.
A dynamic and supportive work environment that fosters growth and collaboration.


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