Customer Service Professional with Excellent Communication Skills

3 days ago


Singapore TY INNOVATIONS PTE. LTD. Full time
Job Summary:
As a Customer Service Specialist at TY INNOVATIONS PTE. LTD., you will play a pivotal role in ensuring exceptional customer satisfaction by providing timely and effective support for their inquiries and concerns.

Key Responsibilities:
- Respond to customer inquiries via various channels, resolving complaints in a professional and courteous manner
- Schedule service appointments and follow up with customers through reminder calls or emails
- Review service reports, verifying findings, risks, and recommendations
- Offer repairs, retrofits, and spare parts, providing prices and preparing quotes as needed
- Maintain accurate records of customer interactions and database updates
- Proactively monitor customer orders, resolving issues before they become critical
- Collaborate with internal departments to deliver customer requests and build strong relationships with customers to ensure high satisfaction rates

Requirements:
- Excellent communication and interpersonal skills, with proficiency in multiple languages
- Strong problem-solving and analytical skills, able to work independently and as part of a team
- Proficiency in Microsoft Office, including Excel, Word, and SAP
- Strong organizational and time management skills, with ability to prioritize tasks effectively

Benefits:
- Competitive salary range of SGD $45,000 - SGD $65,000 per annum, commensurate with experience
- Opportunities for career growth and professional development within a dynamic and innovative organization
- Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction

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