Highly Technical Support Specialist
1 month ago
Imperva is a leading provider of cyber security solutions, and we're looking for an experienced professional to join our team as a Highly Technical Support Specialist.
We're offering a competitive salary of $120,000 per annum, commensurate with experience.
Job Description
As a Highly Technical Support Specialist at Imperva, you will be responsible for working on high and critical issues escalated by the Product Support team, analyzing complex situations, and communicating effectively with customers and internal teams. Your expertise in Imperva solutions, WAF, and DB environments, along with your strong troubleshooting skills, will enable you to identify and resolve complex issues efficiently.
You will also participate in Product Development meetings, contribute to data mining and analysis, submit new support tools for customer success teams, and provide training and consultation to internal teams.
If you have 6 years of related experience, a Bachelor's degree, or equivalent, and are passionate about delivering exceptional customer support, we encourage you to apply.
Required Skills and Qualifications
To succeed in this role, you'll need:
• Advanced Networking knowledge in Internet environments (TCP/IP, HTTP, DNS, HTTPS/SSL/TLS, Layer2 thru Layer7, load balancing, proxies)
• Heavy Experience with analyzing Wireshark/TCP-dumps and Debugging tools such as Burp/Fiddler/Postman
• Good knowledge of SQL protocol and databases
• Solid/Admin level Experience with different OS, Unix, Linux, and Windows
• Working Knowledge in programming or ability to read/write pseudo code, as well as scripting languages - Python/Bash/etc, and Regex
• Working knowledge with Public cloud deployments
• Solid Security Knowledge including firewalls, CVEs, well-known attacks, and best practices
• Experience with Jira or similar platform
• Solid understanding of RFC and standards
Benefits
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
Others
If you're passionate about delivering exceptional customer support and have the necessary technical expertise, we encourage you to apply for this exciting opportunity.
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