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Highly Skilled Technical Implementation Specialist
1 month ago
About the Role
We are seeking a highly skilled Technical Implementation Specialist to join our team at NTT DATA.
Job Summary
The Technical Implementation Specialist will be responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA). This role performs configurations, action installations and attends to break/fix events.
Main Responsibilities
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Takes responsibility for problem resolution and troubleshooting.
- Responds to escalated client requests and supports client applications to a first line resolution.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Compiles and maintains project administration.
- Conducts elementary presentations within the customer's organization.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
Requirements
- Developing understanding and appreciation of technical design and business principles.
- Demonstrates fundamental project management and administration ability.
- Displays good customer engagement skills.
- Demonstrates developing domain specialist knowledge.
- Good verbal communication skills.
- Client focused and displayed a proactive approach to solving problems.
- Ability to work under pressure and meet deadlines.
Benefits and Rewards
This is a challenging and rewarding role offering a competitive salary of $65,000 - $90,000 per year. We offer a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.